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ServiceNow® CSA Exam Practice Questions (P. 5)

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Question #41
What is a Dictionary Override?
  1. A
    A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update
  2. B
    A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services
  3. C
    A Dictionary Override is a task within a flow that requests an action before the flow can continue
  4. D
    A Dictionary Override sets field properties in extended tables

Correct Answer:
D

Question #42
Which group of permissions is used to control Application and Module access?
  1. A
    Access Control Rules
  2. B
    UI Policies
  3. C
    Roles
  4. D
    Assignment Rules

Correct Answer:
C

Question #43
What is a Record Producer?
  1. A
    A Record Producer is a type of Catalog Item that is used for Requests, not Services
  2. B
    A Record Producer creates user records
  3. C
    A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests
  4. D
    A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

Correct Answer:
D

Question #44
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
  1. A
    They direct the user to a record producer
  2. B
    They direct the user to a catalog property
  3. C
    They direct the user to a catalog UI policy
  4. D
    They direct the user to a catalog client script

Correct Answer:
A

Question #45
What is the Import Set Table?
  1. A
    A table where data will be placed, post-transformation
  2. B
    A table that determines relationships
  3. C
    A staging area for imported records
  4. D
    A repository for Update Set information

Correct Answer:
C

Question #46
What is a characteristic of importing data into ServiceNow?
  1. A
    An existing Transform Map can be used one time on the same import set
  2. B
    Coalesce fields are used only after running Transform
  3. C
    Any user can manage and set up import sets
  4. D
    An existing Transform Map can be used multiple times on the same import set

Correct Answer:
D

Question #47
What module in the Service Catalog application does an Administrator access to begin creating a new item?
  1. A
    Maintain Categories
  2. B
    Maintain Items
  3. C
    Content Items
  4. D
    Items

Correct Answer:
B

Question #48
Which of the following allows a user to edit field values in a list without opening the form?
  1. A
    Data Editor
  2. B
    Edit Menu
  3. C
    List Editor
  4. D
    Form Designer

Correct Answer:
C

Question #49
Which three Variable Types can be added to a Service Catalog Item?
  1. A
    True/False, Multiple Choice, and Ordered
  2. B
    True/False, Checkbox, and Number List
  3. C
    Number List, Single Line Text, and Reference
  4. D
    Multiple Choice, Select Box, and Checkbox

Correct Answer:
D

Question #50
How are Workflows moved between instances?
  1. A
    Workflows are moved using Update Sets
  2. B
    Workflows are moved using Transform Maps
  3. C
    Workflows are moved using Application Sets
  4. D
    Workflows cannot be moved between instances

Correct Answer:
A

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