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ServiceNow® CSA Exam Practice Questions (P. 3)

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Question #21
Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.)
  1. A
    Discovery
  2. B
    IntegrationHub ETL
  3. C
    Finder
  4. D
    CMDB Plug-in
  5. E
    CMDB Integration Dashboard

Correct Answer:
AB
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/configuration-management/concept/c_OptionsToPopulateCMDB.html

Question #22
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
  1. A
    Mapping fields using the Import Log
  2. B
    Mapping fields using Transform History
  3. C
    Mapping fields using an SLA
  4. D
    Mapping fields using a Field Map

Correct Answer:
D

Question #23
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
  1. A
    The CMDB contains data about tangible and intangible business assets
  2. B
    The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
  3. C
    The CMDB archives all Service Management PaaS equipment metadata and usage statistics
  4. D
    The CMDB contains ITIL process data pertaining to configuration items

Correct Answer:
A

Question #24
In what order should filter elements be specified?
  1. A
    Field, Operator, then Value
  2. B
    Field, Operator, then Condition
  3. C
    Operator, Condition, then Value
  4. D
    Value, Operator, then Field

Correct Answer:
A

Question #25
Which statement is true about business rules?
  1. A
    A business rule must run before a database action occurs
  2. B
    A business rule can be a piece of Javascript
  3. C
    A business rule must not run before a database action occurs
  4. D
    A business rule monitors fields on a form

Correct Answer:
B

Question #26
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
  1. A
    onSubmit
  2. B
    onUpdate
  3. C
    onCellEdit
  4. D
    onLoad
  5. E
    onEdit
  6. F
    onChange
  7. G
    onSave

Correct Answer:
ACDF

Question #27
Which type of tables may be extended by other tables, but do not extend another table?
  1. A
    Base Tables
  2. B
    Core Tables
  3. C
    Extended Tables
  4. D
    Custom Tables

Correct Answer:
A

Question #28
Which of the following statement describes the purpose of an Order Guide?
  1. A
    Order Guides restrict the number of items in an order to only one item per request
  2. B
    Order Guide provide a list of guidelines for Administrators on how to set up item variables
  3. C
    Order Guide provide the ability to order multiple, related items as one request
  4. D
    Order Guides take the user directly to the checkout without prompting for information

Correct Answer:
C

Question #29
Which tool is used to have conversations with logged-in users in real-time?
  1. A
    Connect Chat
  2. B
    Now Messenger
  3. C
    User Presence
  4. D
    Comments

Correct Answer:
A

Question #30
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
  1. A
    Service Processes
  2. B
    User Permissions
  3. C
    Tables and Fields
  4. D
    A Database
  5. E
    The Dependency View

Correct Answer:
ACDE

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