ServiceNow® CSA Exam Practice Questions (P. 2)
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Question #11
Buttons, form links, and context menu items are all examples of what type of functionality?
- ABusiness Rule
- BUI Action
- CClient Script
- DUI Policy
Correct Answer:
B
B
GPT-4o - Answer
UI Actions are what you're dealing with when you see buttons, form links, and context menu items in ServiceNow. These elements enable users to perform actions directly from UI elements, dynamically interacting with forms and records. This makes UI Actions an essential tool for enhancing user experience and streamlining workflows directly from the interface.
Question #12
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
- AThey run behind the scenes.
- BThey are the building blocks.
- CThey are optional.
- DThey provide options.
Correct Answer:
B
B
GPT-4o - Answer
Absolutely spot on with option B! Service Catalog Items indeed serve as the fundamental building blocks of the Service Catalog. Each item encapsulates a specific service or product that users can access and request, complete with its own form, workflow, and necessary approvals. Think of it like legos—each piece is essential to build up the entire set, just as each catalog item contributes to the overall functionality of the Service Catalog. Cool way to visualize it, right?
Question #13
Table Access Control rules are processed in the following order:
- Aany table name (wildcard), parent table name, table name
- Btable name, parent table name, any table name (wildcard)
- Cparent table name, table name, any table name (wildcard)
- Dany table name (wildcard), table name, parent table name
Correct Answer:
B
B
GPT-4o - Answer
Absolutely spot on choosing B! The reason it's correct is that ServiceNow processes ACLs by initially pinpointing specifics before moving to more general criteria. Therefore, it first checks ACL rules against the actual table in question. If there’s no specific rule, it falls back to any rules defined in the parent table. As a last resort, ServiceNow will apply any generic wildcard rules that might exist. This method ensures the most precise security control for data within the platform.
Question #14
What is the platform name for the User table?
- Au_users
- Bsys_users
- Cx_users
- Dsys_user
Correct Answer:
D
D
GPT-4o - Answer
Hey there! Just a little clarification on the right term - the correct table name is actually 'sys_user', not 'sys_users'. A lot of folks are confusing these two. Simple typo can lead to quite the mix-up in the ServiceNow platform, right? So, remember, it’s 'sys_user' for the User table. This should clear it up!
Question #15
A REQ number in the Service Catalog represents`¦
- Athe order number.
- Bthe stage.
- Cthe task to complete.
- Dthe individual item in the order.
Correct Answer:
A
A
GPT-4o - Answer
The REQ number in the Service Catalog indeed signifies the order number. This is the primary identifier for the entire order placed using the Service Catalog. It's crucial to differentiate this from individual request items (RITMs), as those represent the specific items ordered within that REQ, and not the order itself as a whole. This aspect is important for administrators tracking submitted orders and ensuring they manage resources efficiently.
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