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ServiceNow® CSA Exam Practice Questions (P. 2)

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Question #11
Buttons, form links, and context menu items are all examples of what type of functionality?
  1. A
    Business Rule
  2. B
    UI Action
  3. C
    Client Script
  4. D
    UI Policy

Correct Answer:
B
chatbot-img GPT-4o - Answer
UI Actions are what you're dealing with when you see buttons, form links, and context menu items in ServiceNow. These elements enable users to perform actions directly from UI elements, dynamically interacting with forms and records. This makes UI Actions an essential tool for enhancing user experience and streamlining workflows directly from the interface.

Question #12
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
  1. A
    They run behind the scenes.
  2. B
    They are the building blocks.
  3. C
    They are optional.
  4. D
    They provide options.

Correct Answer:
B
chatbot-img GPT-4o - Answer
Absolutely spot on with option B! Service Catalog Items indeed serve as the fundamental building blocks of the Service Catalog. Each item encapsulates a specific service or product that users can access and request, complete with its own form, workflow, and necessary approvals. Think of it like legos—each piece is essential to build up the entire set, just as each catalog item contributes to the overall functionality of the Service Catalog. Cool way to visualize it, right?

Question #13
Table Access Control rules are processed in the following order:
  1. A
    any table name (wildcard), parent table name, table name
  2. B
    table name, parent table name, any table name (wildcard)
  3. C
    parent table name, table name, any table name (wildcard)
  4. D
    any table name (wildcard), table name, parent table name

Correct Answer:
B
chatbot-img GPT-4o - Answer
Absolutely spot on choosing B! The reason it's correct is that ServiceNow processes ACLs by initially pinpointing specifics before moving to more general criteria. Therefore, it first checks ACL rules against the actual table in question. If there’s no specific rule, it falls back to any rules defined in the parent table. As a last resort, ServiceNow will apply any generic wildcard rules that might exist. This method ensures the most precise security control for data within the platform.

Question #14
What is the platform name for the User table?
  1. A
    u_users
  2. B
    sys_users
  3. C
    x_users
  4. D
    sys_user

Correct Answer:
B
chatbot-img GPT-4o - Answer
Hey there! Just a little clarification on the right term - the correct table name is actually 'sys_user', not 'sys_users'. A lot of folks are confusing these two. Simple typo can lead to quite the mix-up in the ServiceNow platform, right? So, remember, it’s 'sys_user' for the User table. This should clear it up!

Question #15
A REQ number in the Service Catalog represents`¦
  1. A
    the order number.
  2. B
    the stage.
  3. C
    the task to complete.
  4. D
    the individual item in the order.

Correct Answer:
A
chatbot-img GPT-4o - Answer
The REQ number in the Service Catalog indeed signifies the order number. This is the primary identifier for the entire order placed using the Service Catalog. It's crucial to differentiate this from individual request items (RITMs), as those represent the specific items ordered within that REQ, and not the order itself as a whole. This aspect is important for administrators tracking submitted orders and ensuring they manage resources efficiently.

Question #16
Which would NOT appear in the History section of the Application Navigator?
  1. A
    Records
  2. B
    UI Pages
  3. C
    Lists
  4. D
    Forms

Correct Answer:
B

Question #17
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
  1. A
    Avoid using the Default Update set as an Update Set for moving customizations from instance to instance
  2. B
    Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions
  3. C
    Use the Baseline Update Set to store the contents of items after they are changed the first time
  4. D
    Once an Update Set is closed as ג€Completeג€, change it back to ג€In Progressג€ until it is applied to another instance

Correct Answer:
A

Question #18
Which of the following is used to initiate a flow?
  1. A
    A Trigger
  2. B
    Core Action
  3. C
    A spoke
  4. D
    An Event

Correct Answer:
A

Question #19
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
  1. A
    Service Catalog variables can only be used in Record Producers
  2. B
    Service Catalog variables can only be used in Order Guides
  3. C
    Service Catalog variables cannot affect the order price
  4. D
    Service Catalog variables are global by default

Correct Answer:
D

Question #20
Which one of the following statements is true about Column Context Menus?
  1. A
    It displays actions such as creating quick reports, configuring the list, and exporting data
  2. B
    It displays actions related to filtering options, assigning tags, and search
  3. C
    It displays actions related to viewing and filtering the entire list
  4. D
    It displays actions such as view form, view related task, and add relationship

Correct Answer:
A

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