Microsoft MB-210 Exam Practice Questions (P. 5)
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Question #41
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 Sales system administrator.
The sales team wants to use automated conversation starters.
You need to ensure that the controls are available to developers.
Solution: Remove any subscriptions associated with Microsoft Relationship Sales and disable JavaScript.
Does the solution meet the goal?
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 Sales system administrator.
The sales team wants to use automated conversation starters.
You need to ensure that the controls are available to developers.
Solution: Remove any subscriptions associated with Microsoft Relationship Sales and disable JavaScript.
Does the solution meet the goal?
- AYes
- BNoMost Voted
Correct Answer:
B
B

Absolutely! Disabling JavaScript and removing subscriptions related to Microsoft Relationship Sales pretty much pulls the plug on leveraging any form of automated systems or enhancements, including conversation starters. By doing so, rather than making the sales-enhancing tools available, you're essentially cutting off any existing benefits and integrations, hindering any progress in streamlining sales operations through automation. This totally mismatches the requirement of making controls available to developers for automating conversation starters.
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Question #42
HOTSPOT -
You manage a Dynamics 365 Sales environment.
You need to create a dashboard that lists customers and their activities. The dashboard must include tiles that are permanently displayed.
How should you configure the dashboard? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

You manage a Dynamics 365 Sales environment.
You need to create a dashboard that lists customers and their activities. The dashboard must include tiles that are permanently displayed.
How should you configure the dashboard? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/configure-interactive-experience-dashboards

Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/configure-interactive-experience-dashboards
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Question #43
HOTSPOT -
An organization uses Dynamics 365 Sales to manage customer relationships.
When a potential customer submits an email inquiry, the system must create a lead record and send a response.
You need to ensure that a lead record is created for the potential customer and a reply email is sent.
How should you configure the environment? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

An organization uses Dynamics 365 Sales to manage customer relationships.
When a potential customer submits an email inquiry, the system must create a lead record and send a response.
You need to ensure that a lead record is created for the potential customer and a reply email is sent.
How should you configure the environment? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-rules-to-automatically-create-or-update-records

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-rules-to-automatically-create-or-update-records
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Question #44
You are a Dynamics 365 administrator for a company. The company's fiscal year is April 1 through March 31.
You need to create a system view for all users that displays data for the current fiscal year by default.
What should you do?
You need to create a system view for all users that displays data for the current fiscal year by default.
What should you do?
- ASet up fiscal year settings and create a view in the default solutionMost Voted
- BUse date ranges to create a view in the default solution
- CSet up fiscal year settings and create a view from the advanced find
- DUse date ranges to create a view from the advanced find
Correct Answer:
A
A
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Question #45
DRAG DROP -
You are a Dynamics 365 Sales administrator.
You need to review an interactive dashboard for Accounts in the Sales Hub.
For each scenario, which filter type should you use? To answer, drag the appropriate filter type to the correct scenario. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

You are a Dynamics 365 Sales administrator.
You need to review an interactive dashboard for Accounts in the Sales Hub.
For each scenario, which filter type should you use? To answer, drag the appropriate filter type to the correct scenario. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Correct Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-dashboard

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-dashboard
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Question #46
You manage a Dynamics 365 environment. You plan to implement business process flows from AppSource.
You need to ensure that a user can install the business process flows.
What should you do?
You need to ensure that a user can install the business process flows.
What should you do?
- AAssign the Dynamics 365 System Customizer role to the userMost Voted
- BAssign the Common Data Service User role to the user
- CIn the Power Apps Admin center, assign Environment Maker permissions to the user
- DIn the Office 365 Admin center, assign Application proxy permissions to the user
Correct Answer:
A
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/add-ready-use-business-processes
A
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/add-ready-use-business-processes
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Question #47
You need to ensure that a user named User1 can assign salespeople to sales territories. The solution must use the principle of least privilege.
To which security role should you assign User1?
To which security role should you assign User1?
- ASales Person
- BKnowledge Manager
- CSystem Customizer
- DCEO ג€" Business ManagerMost Voted
Correct Answer:
D
D
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Question #48
You manage a Dynamics 365 Sales environment. Many activities are associated with opportunities.
Managers must be able to determine how the relationship with customers is trending for each opportunity.
You need to implement a solution.
Which solution should you implement?
Managers must be able to determine how the relationship with customers is trending for each opportunity.
You need to implement a solution.
Which solution should you implement?
- ADynamics 365 for Sales content pack for Microsoft Power BI
- BSocial Selling Assistant
- CLinkedIn Sales Navigator
- DSales InsightsMost Voted
- ERelationship Assistant
Correct Answer:
D
D
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Question #49
You are a Dynamics 365 administrator for a dental office.
You need to create a process in Sales Hub to ensure that team members perform the following actions:
✑ Call patients to remind them about upcoming appointments.
✑ Update patient contact information.
What should you create?
You need to create a process in Sales Hub to ensure that team members perform the following actions:
✑ Call patients to remind them about upcoming appointments.
✑ Update patient contact information.
What should you create?
- Aa task flowMost Voted
- Ba business rule
- Ca calendar
- Dan on-demand workflow
Correct Answer:
A
A
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Question #50
DRAG DROP -
A company wants to use Dynamics 365 Sales with their internal phone system.
You need to configure Dynamics 365 to use the softphone dialer.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

A company wants to use Dynamics 365 Sales with their internal phone system.
You need to configure Dynamics 365 to use the softphone dialer.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

Correct Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/ai/sales/integrate-sample-softphone https://docs.microsoft.com/en-us/dynamics365/customer-service/channel-integration-framework/configure-channel-provider-channel-integration-framework

Reference:
https://docs.microsoft.com/en-us/dynamics365/ai/sales/integrate-sample-softphone https://docs.microsoft.com/en-us/dynamics365/customer-service/channel-integration-framework/configure-channel-provider-channel-integration-framework
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