Microsoft MB-210 Exam Practice Questions (P. 2)
- Full Access (383 questions)
- Six months of Premium Access
- Access to one million comments
- Seamless ChatGPT Integration
- Ability to download PDF files
- Anki Flashcard files for revision
- No Captcha & No AdSense
- Advanced Exam Configuration
Question #11
You are Dynamics 365 for Sales administrator.
Sales representatives must enter estimated revenue only as an exception.
You need to ensure that estimated revenue for opportunities is automatically calculated.
What should you do?
Sales representatives must enter estimated revenue only as an exception.
You need to ensure that estimated revenue for opportunities is automatically calculated.
What should you do?
- AIn the System Settings sales tab, change the default revenue type to System Calculated
- BIn custom controls, change the default revenue setting to System Calculated
- CIn Personalization settings for each user, change the default revenue type to System Calculated
- DIn Opportunities, change the default value of the revenue type to System CalculatedMost Voted
Correct Answer:
D
D

To set the estimated revenue to be calculated automatically in Dynamics 365 for Sales, modify the default setting directly in the Opportunity entity. Navigate through the entity customization interface to adjust the 'Revenue' field. Here, change the default setting from 'User Provided' to 'System Calculated.' This change ensures that the revenue is calculated based on predefined system metrics, aligning with scenarios where manual input is the exception rather than the rule. This does not involve broader system settings or user personalization but is a specific tweak within the Opportunity entity customization.
send
light_mode
delete
Question #12
HOTSPOT -
You are a Dynamics 365 for Sales administrator. You have an interactive experience leads dashboard.
You need to create a filtered view of the dashboard.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

You are a Dynamics 365 for Sales administrator. You have an interactive experience leads dashboard.
You need to create a filtered view of the dashboard.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

send
light_mode
delete
Question #13
DRAG DROP -
You manage a Dynamics 365 environment Sales. You create the following rule items to respond to inbound emails from potential customers:
✑ Emails that contain the words support or help must create a new high-priority case.
✑ Emails that contain the words buy or purchase must create a warm-lead record. The words buy and purchase are more important than support or help.
✑ Emails that specifically mention ProductA must always create a hot lead for that product regardless of other words mentioned.
✑ If none of the targeted words are present in an email, a cold lead must be created.
You need to configure the order in which rule items are processed.
In which order should you run the rule items? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

You manage a Dynamics 365 environment Sales. You create the following rule items to respond to inbound emails from potential customers:
✑ Emails that contain the words support or help must create a new high-priority case.
✑ Emails that contain the words buy or purchase must create a warm-lead record. The words buy and purchase are more important than support or help.
✑ Emails that specifically mention ProductA must always create a hot lead for that product regardless of other words mentioned.
✑ If none of the targeted words are present in an email, a cold lead must be created.
You need to configure the order in which rule items are processed.
In which order should you run the rule items? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

send
light_mode
delete
Question #14
DRAG DROP -
You are a Dynamics 365 administrator.
You need to configure action cards in Relationship Assistant.
Which action card should you enable for each scenario? To answer, drag the appropriate action cards to the correct scenarios. Each action card may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

You are a Dynamics 365 administrator.
You need to configure action cards in Relationship Assistant.
Which action card should you enable for each scenario? To answer, drag the appropriate action cards to the correct scenarios. Each action card may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Correct Answer:
Reference:
https://community.dynamics.com/crm/b/crmpowerobjects/archive/2018/12/31/enable-and-configure-relationship-assistant

Reference:
https://community.dynamics.com/crm/b/crmpowerobjects/archive/2018/12/31/enable-and-configure-relationship-assistant
send
light_mode
delete
Question #15
DRAG DROP -
You manage a Dynamics 365 for Sales environment.
You need to automatically create records for salespeople when they complete phone call activities.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

You manage a Dynamics 365 for Sales environment.
You need to automatically create records for salespeople when they complete phone call activities.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

Correct Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-rules-to-automatically-create-or-update-records

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-rules-to-automatically-create-or-update-records
send
light_mode
delete
Question #16
HOTSPOT -
You are a Dynamics 365 Sales environment.
You need to implement the Social Selling Assistant.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

You are a Dynamics 365 Sales environment.
You need to implement the Social Selling Assistant.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

send
light_mode
delete
Question #17
You manage a default Dynamics 365 Sales environment. You are configuring a sales dashboard.
You need to create an interactive dashboard.
Which three entities can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
You need to create an interactive dashboard.
Which three entities can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- AQueue ItemMost Voted
- BOpportunity
- CKnowledge ArticleMost Voted
- DCaseMost Voted
- EInvoice
Correct Answer:
ACD
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/configure-interactive-dashboards
ACD
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/configure-interactive-dashboards
send
light_mode
delete
Question #18
HOTSPOT -
You manage a Dynamics 365 environment. You plan to implement business process flows from AppSource.
You need to ensure that you can install the business process flows.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

You manage a Dynamics 365 environment. You plan to implement business process flows from AppSource.
You need to ensure that you can install the business process flows.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

send
light_mode
delete
Question #19
DRAG DROP -
You are configuring Dynamics 365 Sales. Your organization has a five-stage sales process comprised of leads, opportunities, client validation, quotes, and orders.
You need to ensure that salespeople can move through the sales process and view progress.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

You are configuring Dynamics 365 Sales. Your organization has a five-stage sales process comprised of leads, opportunities, client validation, quotes, and orders.
You need to ensure that salespeople can move through the sales process and view progress.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

send
light_mode
delete
Question #20
You have opportunities that have values in multiple currencies. The currency exchange rate automatically updates.
You need to ensure that currency values are accurately reported.
When is the new currency exchange rate applied to the opportunity records?
You need to ensure that currency values are accurately reported.
When is the new currency exchange rate applied to the opportunity records?
- Awhen a change is made to a currency fieldMost Voted
- Bwhen a user opens the opportunity record
- Cwhen a user manually recalculates opportunity
- Dwhen the calculate rollup field system job for the msdyn_projectteam entity runs
Correct Answer:
A
A

When dealing with Dynamics 365 for Sales, it's crucial to understand how currency exchange rates are applied to opportunity records. The system uses the latest exchange rates to recalculate monetary fields only when a change is made to any of these fields in the record. This means that merely opening or viewing an opportunity does not trigger an update of currency values to reflect current exchange rates; changes in the record itself must occur to pull in the latest rates. This setup ensures that your data reflects the most up-to-date financial information as soon as edits are made, maintaining accuracy in financial reporting.
send
light_mode
delete
All Pages