Microsoft MB-210 Exam Practice Questions (P. 3)
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Question #21
DRAG DROP -
You are a Dynamics 365 for Sales administrator.
You need to implement Versium Predict with custom views.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

You are a Dynamics 365 for Sales administrator.
You need to implement Versium Predict with custom views.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

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Question #22
A company plans to close early on the last day of the month for an employee celebration.
You need to configure Dynamics 365 to prevent scheduling of sales support resources for that day.
Which feature should you use?
You need to configure Dynamics 365 to prevent scheduling of sales support resources for that day.
Which feature should you use?
- AEvents
- BBusiness closureMost Voted
- CFiscal calendar
- DTime off request
Correct Answer:
B
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-when-business-closed-csh
B
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-when-business-closed-csh
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Question #23
DRAG DROP -
You use opportunities with business process flows in Dynamics 365.
You do not have insight into the amount of time spent per process and when the last stage became active.
You need to create views and charts that give you this insight and that allow you to track by the owner of the opportunity.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

You use opportunities with business process flows in Dynamics 365.
You do not have insight into the amount of time spent per process and when the last stage became active.
You need to create views and charts that give you this insight and that allow you to track by the owner of the opportunity.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

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Question #24
An organization uses sales dashboards in Dynamics 365.
You need to configure a single dashboard that includes the following data:
✑ both complex key performance indicators that are derived from external data and custom visuals
✑ real-time data on sales performance that is based on Dynamics 365 data
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
You need to configure a single dashboard that includes the following data:
✑ both complex key performance indicators that are derived from external data and custom visuals
✑ real-time data on sales performance that is based on Dynamics 365 data
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- AAdd the external data as virtual entities in Dynamics 365 and use it for the dashboard visualizations.Most Voted
- BCreate all visuals in a Microsoft Power BI dashboard. Embed the dashboard in Dynamics 365.Most Voted
- CCreate tiles and a dashboard in Microsoft Power BI.
- DCreate charts with required data in Dynamics 365.
- ECombine Microsoft Power BI and standard charts on a standard dashboard in Dynamics 365.Most Voted
Correct Answer:
ABE
ABE

To effectively integrate both complex KPIs from external data and real-time sales data directly from Dynamics 365 into a single dashboard, several key steps are required. First, transform the external data into virtual entities within Dynamics 365; this allows the data to be utilized directly in Dynamics 365 dashboards. Next, leverage the powerful capabilities of Microsoft Power BI to create custom visuals and analytics. Finally, by embedding a Power BI dashboard within a Dynamics 365 standard dashboard, you can harness robust visualization alongside real-time sales performance data, ensuring a comprehensive and dynamic user experience.
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Question #25
HOTSPOT -
You run an Account Overview report for Fourth Coffee. The following results are displayed.

Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.
Hot Area:

You run an Account Overview report for Fourth Coffee. The following results are displayed.

Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.
Hot Area:

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Question #26
You are an administrator for Dynamics 365 for Sales.
You need to ensure that a user can install and configure the Social Selling Assistant.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
You need to ensure that a user can install and configure the Social Selling Assistant.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- AGrant the user the sales manager role
- BAssign the user a license for Microsoft Dynamics 365 (online) or Microsoft Social Engagement
- CAssign the user a license for both Microsoft Dynamics 365 (online) and Microsoft Social EngagementMost Voted
- DGrant the user the system administrator or system customizer roleMost Voted
Correct Answer:
CD
Reference:
https://docs.microsoft.com/en-us/previous-versions/dynamicscrm-2016/administering-dynamics-365/mt793319(v=crm.8)
CD
Reference:
https://docs.microsoft.com/en-us/previous-versions/dynamicscrm-2016/administering-dynamics-365/mt793319(v=crm.8)
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Question #27
A company uses Dynamics 365 for Sales. The company has not made changes to any of the default security roles.
You need to ensure that users can assign salespeople to sales territories.
Which security role can you use?
You need to ensure that users can assign salespeople to sales territories.
Which security role can you use?
- ADelegate
- BSales Person
- CSales ManagerMost Voted
- DSystem Customizer
Correct Answer:
D
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/set-up-sales-territories-organize-business-markets-geographical-area
D
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/set-up-sales-territories-organize-business-markets-geographical-area
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Question #28
HOTSPOT -
A company uses Dynamics 365 for Sales.
You need to reduce the number of pre-sales support days that are available based on the days the company is closed for public holidays.
How should you configure the schedule? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

A company uses Dynamics 365 for Sales.
You need to reduce the number of pre-sales support days that are available based on the days the company is closed for public holidays.
How should you configure the schedule? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

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Question #29
A company uses Dynamics 365 for Sales to analyze their competitive wins and losses data.
Sales staff close lost opportunities and enter the Actual Revenue, Closed Date, Competitor, and the reason for the loss.
You need to create a dashboard that provides information related to the last 30 days of opportunities closed as lost.
Which entity should you use?
Sales staff close lost opportunities and enter the Actual Revenue, Closed Date, Competitor, and the reason for the loss.
You need to create a dashboard that provides information related to the last 30 days of opportunities closed as lost.
Which entity should you use?
- AOpportunity Close
- BOpportunityMost Voted
- CCompetitor
- DOpportunity Line
Correct Answer:
B
B

For creating the dashboard that tracks lost opportunities over the last 30 days including details like Actual Revenue, Closed Date, and Competitor, the correct entity to use is "Opportunity." This entity allows the implementation of diverse analytics features including charts and summaries directly on dashboards, offering a more comprehensive data overview compared to “Opportunity Close,” which generally is restricted in terms of dashboard integration and chart creation.
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Question #30
An organization uses Dynamics 365 for Sales.
You need to create a quote template in Microsoft Word for use in the organization.
What should you do?
You need to create a quote template in Microsoft Word for use in the organization.
What should you do?
- ACreate a flow
- BEnable dynamic content in Microsoft Word
- CEnable the Developer tab in Microsoft WordMost Voted
- DEnable VBA in Microsoft Word
Correct Answer:
C
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/using-word-templates-dynamics-365
C
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/using-word-templates-dynamics-365
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