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ASQ CMQ-OE Exam Practice Questions (P. 5)

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Question #41
Of the following core values and concepts, which would be the most critical to apply to a newly mandated state emergency management agency?

I: Visionary leadership -

II: Customer-driven excellence -

III: Agility -

IV: Focus on the future -
V: Focus on results and creating value

VI: Management by fact -
VII: Managing for innovation
  1. A
    I, III, V, VII
  2. B
    II, V, VI
  3. C
    I, III, IV, V, VI, VII
  4. D
    V, VI

Correct Answer:
C

Question #42
Knowledge and application of which of the following management theories and styles would be most useful to a manager dealing with an employee who is performing poorly?

I: Maslow’s hierarchy of needs -
II: Herzberg’s two-factor theory
III: McGregor ’s theory X and theory Y
IV: Kolb’s experiential learning model
V: Behavior management — A–B–C analysis
VI: Hersey-Blanchard’s situational leadership model
VII: Senge’s systems thinking
  1. A
    II, IV, VII
  2. B
    I, II, V, VI
  3. C
    I, III
  4. D
    IV, VII

Correct Answer:
B

Question #43
Typical tools used as aids in selecting members for a process improvement team are:
  1. A
    DiSC and MBTI.
  2. B
    MBTI and process mapping.
  3. C
    Root cause analysis and fishbone chart.
  4. D
    Brainstorming and affinity diagram.

Correct Answer:
A

Question #44
Organizational components that not only support other internal functions but also support external stakeholders are:
  1. A
    Information technology and human resources.
  2. B
    Finance and customer service.
  3. C
    Engineering and R&D
  4. D
    Marketing and quality.

Correct Answer:
B

Question #45
Two human resource functions that typically are shared with other organizational components are:
  1. A
    Unemployment and relocation administration.
  2. B
    Union contract negotiation and OSHA compliance assessment.
  3. C
    Staffing and training.
  4. D
    Compensation and benefits administration.

Correct Answer:
C

Question #46
Reasons for building an economic case for quality may include:
I: The case expresses quality in the language of management.
II: The approach justifies quality initiatives in dollars and cents.
III: The Sarbanes-Oxley Act requires it.
IV: Quality is typically treated as a cost rather than as an investment.
V: The economic case for quality allows for comparison of it with other major investments or projects.
  1. A
    III only
  2. B
    I, II, IV, and V
  3. C
    IV and V only
  4. D
    I and II only

Correct Answer:
B

Question #47
The budgets of most internal staff and operations functions do not include figures for:
I: Cash received.
II: Capital expenditures.
III: Short-term liabilities.
IV: Payroll expenses.
  1. A
    IV only
  2. B
    III only
  3. C
    I, II, and III
  4. D
    I and III

Correct Answer:
C

Question #48
Based only on the following data, which answer is correct?
Purchased 12 delivery trucks for a total of $360,000
Estimated the payback from an ISO 9000 QMS project at $1,200,000
Net income for the year is $3,600,000
Spent $400,000 on implementing the ISO 9001-based QMS
  1. A
    ROI is $3: 1 RONA is $10: 1
  2. B
    ROI is 33% RONA is $9: 1
  3. C
    ROI is 30% RONA is $10: 1
  4. D
    ROI is $3: 1 RONA is $9: 1

Correct Answer:
A

Question #49
Assessing and identifying exposure to risks should:
I: Be done prior to investing in a major capital expenditure.
II: Be a continual process.
III: Be undertaken as part of the feasibility analysis prior to purchasing another business.
IV: Include financial, physical, safety, security, health, product liability, and proprietary information risk exposures.
  1. A
    I, III, IV only
  2. B
    I, III only
  3. C
    I, II, III, and IV
  4. D
    I only

Correct Answer:
C

Question #50
Which of the following are methods for mitigating risks?
I: Eliminate the condition that may cause a loss to occur

II: Establish contingency plans -
III: Obtain insurance to cover some of the potential risk
IV: Self-insure
  1. A
    I, II, III, and IV
  2. B
    I only
  3. C
    II, III, and IV only
  4. D
    I and II only

Correct Answer:
A

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