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ASQ CMQ-OE Exam Practice Questions (P. 3)

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Question #21
A facilitator notices that the team jumps to conclusions after only one or two members have stated their opinion. The facilitator should:
  1. A
    Tell the team to have a nonbinding vote before beginning a discussion, which will make each person’s view apparent.
  2. B
    Ask the team to fill out a questionnaire rating themselves on effective group process.
  3. C
    Tell the quiet members they need to speak out.
  4. D
    Ask what the impact will be on the team if they don’t adequately discuss issues.

Correct Answer:
D

Question #22
A company has been very reactive in dealing with quality since it was started 19 years ago and management wants to develop a more proactive organization. Which of the following actions by top management would be most useful at the beginning of the process of change?
  1. A
    Change the reward system.
  2. B
    Create a new position with the title “preventive action coordinator.”
  3. C
    Reorganize into “small business units” that have a line of sight for quality problems.
  4. D
    Define, communicate, and demonstrate proactive quality behaviors.

Correct Answer:
D

Question #23
A team is frustrated by the difficulty of the project on which they’re working, and has asked the sponsor to attend their next meeting. The sponsor should:
  1. A
    Decline, since the team needs to own the process.
  2. B
    Attend with a clear vision of the importance of the project.
  3. C
    Try to identify resisting forces before attending the meeting.
  4. D
    Attend and communicate a sense of urgency.

Correct Answer:
B

Question #24
Which of the following process improvement teams’ projects is likely to be regarded as most successful where on-time deliverables are critical?
  1. A
    Deliverables were completed on time, but project incurred a one percent cost overrun.
  2. B
    Project team worked well together and worked hard but lacked sufficient resources to complete project on time and within budget.
  3. C
    Project required a reduction in scope in order to finish within planned time and cost and avoid a late penalty.
  4. D
    Project completed deliverables a week late and incurred a cost overrun but provided unplanned added value.

Correct Answer:
A

Question #25
As part of the continued evolution of their TQM philosophy, a company recently devised a sophisticated gain-sharing program that allows all employees to obtain financial rewards from improved organizational performance. Which of the following is true?
  1. A
    The company will see increased enthusiasm for their TQM efforts.
  2. B
    Management should ensure that the TQM effort also taps intrinsic motivation.
  3. C
    The gain-sharing program probably gives a greater proportion of the rewards to employees at higher levels of the organization.
  4. D
    Quality to the customer may drop as improvement efforts become more focused on financial results.

Correct Answer:
B

Question #26
Which of these circumstances might reasonably prompt a reevaluation of an organization’s policies and strategic objectives?

I: The retirement of the CEO -
II: A merger with another company
III: Divestiture of a major division
IV: Obsolescence of a major technology
  1. A
    I, II, III, and IV
  2. B
    II, III, and IV only
  3. C
    I, II, and IV only
  4. D
    II and III only

Correct Answer:
A

Question #27
A small chain of five retail stores has just completed its initial strategic planning and wishes to determine the effectiveness of its plans for the first year. They should track and measure:
  1. A
    Results from action plans.
  2. B
    Frequency of application of the quality policy.
  3. C
    Attainment of the strategic objectives.
  4. D
    Organization goals.

Correct Answer:
C

Question #28
Three hospitals are located within the same metropolitan area. One hospital determined that both its cafeteria and its gift shop ranked lower in variety and convenience than the other two hospitals. Which of the following actions would be most appropriate?
  1. A
    Normalize the data based on any significant differences in the customers being served (for example, economic strata).
  2. B
    Subcontract the cafeteria and gift shop to outside sources that can provide greater attention to these nonmedical aspects of the hospital operations.
  3. C
    Collocate the cafeteria and the gift shop in order to share resources, reduce costs, simplify access, and allow a greater investment in variety.
  4. D
    Look at customer purchasing patterns and profit margins to maximize investment payback.

Correct Answer:
A

Question #29
Strategic planning may include all but which of the following?
  1. A
    A SWOT analysis
  2. B
    Hoshin planning and deployment
  3. C
    A seven-step problem-solving technique
  4. D
    Scenario planning

Correct Answer:
C

Question #30
During the development of company strategy, input should be sought from:
  1. A
    Advertising agencies.
  2. B
    Competitors.
  3. C
    Stakeholders.
  4. D
    Public relations advisers.

Correct Answer:
C

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