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ASQ CMQ-OE Exam Practice Questions (P. 4)

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Question #31
To establish the direction an organization’s first strategic planning initiative should take, the organization should first create:
  1. A
    A mission statement.
  2. B
    Organizational objectives.
  3. C
    A vision statement.
  4. D
    Action plans.

Correct Answer:
C

Question #32
An organization’s environmental scanning process has uncovered the following:
They have an underutilized core competency.
Their research and development capability is well recognized.
Retention of their best performers is a problem.
A new technology from another country can be employed in developing a whole new product family.
What technique/tool was most likely used to categorize and analyze these and other similar data?
  1. A
    Priorities matrix
  2. B
    Process map
  3. C
    Quality function deployment
  4. D
    SWOT analysis

Correct Answer:
D

Question #33
The role of the quality function in supporting strategic plans could include all but which of the following?
  1. A
    Institute and enforce a quality policy across all organizational functions.
  2. B
    Lead the implementation of an ISO 9001 QMS, as identified in the strategic plan.
  3. C
    Advise other functions in the setting of quality objectives that are linked to the organization’s strategic plan.
  4. D
    Facilitate the deployment of the voice of the customer throughout the organization.

Correct Answer:
A

Question #34
In preparation for strategic planning, organizations should look closely at their industry to determine:
I: The amount of excess capacity.
II: Which competitors might join forces and become a greater threat.
III: How employees perceive competitor advertisements.
IV: What changes in regulatory requirements are likely to occur.
  1. A
    I and II
  2. B
    II and III
  3. C
    I, II, and IV
  4. D
    I, II, III, and IV

Correct Answer:
C

Question #35
Scenario planning is used for:
  1. A
    Deciding which continuous improvement project recommendations to implement first.
  2. B
    Determining which method of financial analysis to use.
  3. C
    Envisioning several alternative strategic viewpoints.
  4. D
    Analyzing the results of a SWOT analysis.

Correct Answer:
C

Question #36
The preferred technique/tool used to determine the strategies of organizations serving the same market as your own organization is:
  1. A
    Competitive analysis.
  2. B
    Benchmarking.
  3. C
    Industry trade association data research.
  4. D
    Survey of competitor ’s customers.

Correct Answer:
A

Question #37
A stakeholder analysis would:
  1. A
    Determine the appropriate dividend amount to be distributed to shareholders.
  2. B
    Assess the feasibility of a partnership with a key supplier.
  3. C
    Provide the basis to recommend the best strategy for dealing with pressure from a competitor.
  4. D
    Delineate the outputs and outcomes needed by customers and regulatory agencies affecting the business.

Correct Answer:
D

Question #38
Future technology advancements can affect:
I: The services the organization provides.
II: The speed of communications and the response time expected.
III: The mass obsolescence of major existing products and processes.
IV: The increased human competence required to design processes that effectively utilize the advanced technology available.
  1. A
    I, II, and IV only
  2. B
    II only
  3. C
    I and IV only
  4. D
    I, II, III, and IV

Correct Answer:
D

Question #39
In developing a private college’s balanced scorecard, which four of the following information categories would be best to consider?

I: Alumni contributions -

II: Current student enrollments -
III: Percentage of students graduated

IV: Faculty competence level -
V: Academic rating among competitors

VI: Cash flow -
VII: New and/or updated programs under development
  1. A
    III, IV, V, VI
  2. B
    I, II, III, VI
  3. C
    I, IV, V, VII
  4. D
    II, III, V, VI

Correct Answer:
A

Question #40
The most critical consideration in the deployment of strategic plans is:
  1. A
    Sufficient resources can be made available to carry out the plans.
  2. B
    The strategic goals do not exceed the present organization’s capabilities.
  3. C
    Middle management agrees with senior management that the strategic objectives are achievable.
  4. D
    A process for tracking and measuring achievement of strategic goals is in place.

Correct Answer:
A

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