ASQ CMQ-OE Exam Practice Questions (P. 2)

Which of the following are good reasons for including workforce personnel on project teams?
I: Provide subject matter expertise.
II: Reduce the upper management time commitment.
III: Increase worker participation in the improvement process.
IV: Reduce the direct-labor allocation on over-budget product lines.

Which of the following best describes the differences between cross-functional and matrix organizations?

Empowerment can be characterized by each of the following statements except:

In your former position of employment, you helped develop a statistical software package that the company markets, and because of your position there you receive royalties on the sales. Your current employer needs to purchase some statistical software and has asked you to select the best available package. You believe that the one sold by your former employer best meets the criteria. You should:

A department has been asked to name two employees who will become part of a temporary team set up by an external customer to resolve a recurring problem. Which of the following is the least important criterion for selecting the two representatives?

You have been meeting every day for four days with the purchasing manager, trying to decide the relative responsibilities of the quality and purchasing departments for dealing with supplier problems. Which of the following would likely be least effective at helping reach agreement?

Managers who take shortcuts, push employees beyond their limits, eliminate training, and neglect equipment maintenance probably are:

A tool used to assess the readiness of the organization to embrace and institutionalize change is:

Two employees separately submitted the same idea to a company’s formal suggestion system on the same date. Under the rules of the system the employee who submits an idea is to receive a portion of the financial savings in the first year, which for this idea will be a very substantial amount. However, each employee claims to have come up with the idea and insists that the other stole it and submitted it after a conversation they’d had about a processing problem in their department. Neither wants to share the reward. The company should:

The leader of a team that had formerly worked together exceptionally well has noticed several disagreements between team members since two new people joined the team two weeks ago. The leader should: