Test Prep CPHQ Exam Practice Questions (P. 5)

Quality improvement approaches are derivatives and models of the ideas and theories developed by thought leaders and include all of the following EXCEPT:

The following diagram shows:

The Baldrige criteria were originally developed and applied to business; however, in 1997, healthcare-specific criteria were created to help healthcare organizations address challenges such as focusing on core competencies, introducing new technologies, reducing costs, communicating and sharing information electronically new alliance with healthcare providers, and maintaining market advantage. The Baldrige healthcare criteria are built on the set of interrelated core values and concepts.
Which of the following is NOT out of those values and concepts?

Baldrige’s scoring system is based on a __________point scale. Each of seven criteria is assigned maximum value ranging from 85 to 450 maximum points.

The weight of scoring system is based on an emphasis Baldrige places on ___________ and an organization’s ability to demonstrate performance and improvement in the following areas:

Product and service outcomes -

Customer-focused outcomes -

Financial and market outcomes -

Workforce-focused outcomes -

Process effectiveness outcomes -
Leadership outcomes

The focus of Lean methodology is a “back to basics” approach that places the needs of customer first through five steps.
Which of the following is NOT out of those steps?

Although Lean thinking focuses on removing waste and improving flow, it also has some secondary effects such as:

Six sigma (3.4 defects per million) is a system for improvement developed over time by Hewlett-Packard, Motorola, General Electric, and others in the 1980s and 1990s.
The aim of six sigma is:

By using a set of statistical tools to understand the fluctuation of a process, management can predict the expected outcome of that process. If the outcome is not satisfactory, management can use associated tools to further understand the elements influencing that process.
Six sigma includes process steps which are commonly known as ____________.

One of the difficult things about quality is explaining how _________ is different from a process or system.