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Test Prep CPHQ Exam Practice Questions (P. 4)

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Question #31
___________________ is a difference between an observed event and a standard or norm. Without this standard, or, best practice, measurement of variation offers little beyond a description of the observations.
  1. A
    Variation
  2. B
    Process variation
  3. C
    Assignable variation
  4. D
    Random variation

Correct Answer:
A

Question #32
Measurement of variation in health care and its application to quality improvement must begin with the identification and articulation of:
(Choose two.)
  1. A
    What is to be measured?
  2. B
    Assignable variation
  3. C
    The standard against which is to be compared a process based on extensive research, trial and error and collaborative discussion
  4. D
    Understanding true variation versus artifact or statistical error

Correct Answer:
BC

Question #33
__________________ arises from a single or small set of causes that are not part of event or process and therefore can be traced, identified and implemented or eliminated. In general, researchers are interested in this variation because they can link-or-assign variation to a single specific cause and act accordingly.
  1. A
    Process variation
  2. B
    Assignable variation
  3. C
    Random variation
  4. D
    Performance variation

Correct Answer:
B

Question #34
He used his understanding of statistics to design tools to respond to variation. Following his arrival at Western Electric Co. in 1924, Shewhart introduced the concepts of common cause, special cause variation and statistical control. He designed these concepts to assist Bell Telephone of repairs within its transmission systems.
Who is he?
  1. A
    W. Edwards Deming
  2. B
    Joseph M. Juran
  3. C
    Walter Shewhart
  4. D
    Armand Shewhart

Correct Answer:
C

Question #35
In the 1970s, Deming developed his 14 points for western Management in response to requests from U.S. managers for the secret to the radical improvement that Japanese companies were achieving in a number of industries. As part of his “system of profound knowledge,” Deming promoted that “around 15% of poor quality was because of workers, and the rest of 85% was due to bad management, improper systems and processes.” The “system” is based on parts.
Which of the following is/are NOT out of those parts?
  1. A
    Appreciation for a system
  2. B
    Knowledge about variation
  3. C
    Theory of knowledge
  4. D
    Sociology

Correct Answer:
D

Question #36
Joseph Juran defined quality as consisting of two different but related concepts. The first form of quality is income oriented and includes features of the product that meet customer needs and thereby produce income (i.e., higher quality costs more).
The second form of quality is cost oriented and emphasizes:
  1. A
    Freedom from failures
  2. B
    Freedom from deficiencies
  3. C
    Knowledge about variation
  4. D
    Both A and B

Correct Answer:
D

Question #37
Juran Trilogy includes all the following sub-points under the major heading of quality planning EXCEPT:
  1. A
    Identify who the customers are
  2. B
    Determine the needs of those customers
  3. C
    Develop a process that is able to produce the product
  4. D
    Optimize the product feature to meet our needs and customer needs

Correct Answer:
C

Question #38
Overproduction, Inventory, Repairs/rejects, Motion, Processing, Waiting, Transport.
These are the types of _____________ identified by Taiichi Ohno.
  1. A
    Waste (activities that do not add value to the process)
  2. B
    Continuous improvement
  3. C
    Quality controls
  4. D
    Areas to be focused during production

Correct Answer:
A

Question #39
TQC is excellence driven rather than defect driven-a system that integrates:
  1. A
    Quality development, quality improvement and quality maintenance
  2. B
    Quality improvement and quality maintenance
  3. C
    Quality development, quality improvement and quality assessment
  4. D
    Quality improvement and quality maintenance

Correct Answer:
A

Question #40
Crossby’s quality improvement process is based on the Absolutes of Quality Management.
Which of the following is/are out of those absolutes?
  1. A
    Quality is defined as conformance to requirements, not as goodness or elegance
  2. B
    The system for causing quality is prevention, not appraisal
  3. C
    The performance standard must be zero defects, not “that’s close enough”
  4. D
    All of the above

Correct Answer:
D

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