Test Prep CPHQ Exam Practice Questions (P. 4)

“Likelihood of desired health outcomes” corresponds to clinicians’ view that, with respect to outcomes, there are only probabilities, not certainties, owing to factors-such as patients’ genetically determined physiological reliance-that influence:

In fact, because patients’ satisfaction is so influenced by __________________ rather than to the more indiscernible technical ones-health maintenance organizations, hospitals and other health care delivery organizations have come to view the quality of nontechnical aspects of care as crucial to attractions and retaining patients.

Payers are more likely to embrace the optimization definition of care which can put them at odds with:

The manager’s perspective on quality differs markedly from that of clinicians and patients on:

Strong disagreement does arise, among the five parties’ definitions (i.e. the clinician’s, the patient’s the payers, the manager’s and the society’s), even outside the realm of cost effectiveness.
Conflicts typically arise when: