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Home ServiceNow® CIS-HR

ServiceNow® CIS-HR Exam Practice Questions (P. 3)

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Question #11
What types of HR Document templates may be created in ServiceNow? (Choose two.)
  1. A
    Document Templates
  2. B
    Word document templates
  3. C
    PDF document templates
  4. D
    Text document templates

Correct Answer:
AC
chatbot-img GPT-4o - Answer
When setting up HR services in ServiceNow, 'Document Templates' and 'PDF document templates' are ideal for creating formal and standardized documents. These options facilitate a structured approach to generating vital HR documents, making them easy to access and manage consistently across different HR processes.

Question #12
What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)
  1. A
    This ensures that HR has control over further HR configurations.
  2. B
    The HR Admin role should remain a part of the system Admin role.
  3. C
    This ensures that confidential HR data is only accessible to users with an HR role.
  4. D
    It is not necessary because the system Admin always has access to all HR data.

Correct Answer:
AC
chatbot-img GPT-4o - Answer
Severing the HR Admin role from the System Admin once HR implementations are done is primarily a measure to safeguard sensitive HR data, guaranteeing that only those tagged explicitly with HR roles can peek at this info. Simultaneously, it paves the way for HR to take the reins on further configurations, fostering autonomy and reducing dependency on System Admins. This separation not only tightens data security but also boosts efficiency in managing HR specific functions independently.

Question #13
What does ServiceNow now call the HR application?
  1. A
    HRDS - HR Deliver Service
  2. B
    HRSM - HR Service Management
  3. C
    HRMS - HR Management System
  4. D
    HRSD - HR Service Delivery

Correct Answer:
D
chatbot-img GPT-4o - Answer
The correct terminology ServiceNow uses for the HR application as of the latest updates is HRSD, which stands for HR Service Delivery. This name effectively reflects the application’s emphasis on streamlining and enhancing the delivery of HR services, aligning it with best practices and the latest functionalities in HR technology. This clarifies any potential confusion around the various acronyms used to describe HR systems.

Question #14
What defines an employee's access to the HR Service Portal / Employee Service Center?
  1. A
    Group membership
  2. B
    User Criteria
  3. C
    HR Criteria
  4. D
    Client Roles

Correct Answer:
D
chatbot-img GPT-4o - Answer
Client Roles are crucial as they specifically define the access levels for employees within the HR Service Portal or Employee Service Center. These roles effectively allow organizations to manage who can see and do what within the HR framework of their ServiceNow instance. This mechanism is central to ensuring that only authorized employees can access sensitive HR services tailored for their roles within the company.

Question #15
What kind of records do HR Requests create?
  1. A
    HR Incidents
  2. B
    HR Files
  3. C
    HR Problems
  4. D
    HR Cases

Correct Answer:
D
chatbot-img GPT-4o - Answer
HR requests in ServiceNow are specifically designed to generate HR Cases. This approach standardizes how requests are handled, ensuring that each request is tracked systematically as a distinct case. This classification aids in managing and resolving specific employee inquiries or issues effectively and efficiently. HR Cases categorize the nature of employee interactions, providing organized and actionable insights for HR teams.

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