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Home ServiceNow® CIS-HR

ServiceNow® CIS-HR Exam Practice Questions (P. 1)

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Question #1
An HR Admin without the System Admin role can do what? (Choose three.)
  1. A
    Grant roles to users or groups
  2. B
    Modify the HR Administration > Properties
  3. C
    Reset user passwords
  4. D
    Create HR Criteria
  5. E
    Configure business rules
  6. F
    Add users to groups

Correct Answer:
ACF
chatbot-img GPT-4o - Answer
The correct selections here, where an HR Admin without the System Admin role can reset user passwords, grant roles to users or groups, and add users to groups, are carefully defined within the scope of ServiceNow's HR administration capabilities. It's essential to note that while HR Admins have substantial permissions, they do not have free rein over all administrative functions such as modifying central HR properties or configuring business rules, which are typically reserved for users with more comprehensive system roles. Resetting passwords, granting roles, and group management remain pertinent and confined within their administrative scope.

Question #2
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
  1. A
    The Admin must elevate their role to security_admin to add members to HR groups.
  2. B
    The Admin follows the same process as with any group membership change.
  3. C
    The Admin can no longer add members to HR groups.
  4. D
    The Admin must impersonate an HR Admin to add members to HR groups.

Correct Answer:
C
chatbot-img GPT-4o - Answer
When the sn_hr_core.admin role is separated from the Admin role, the Admin specifically loses the ability to manage HR group memberships. This segregation ensures that HR-related functionalities remain distinct and secure, preventing unauthorized access or changes to sensitive HR data. For further information on role management within ServiceNow HR, it would be beneficial to review the ServiceNow documentation or relevant HR management resources.

Question #3
In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)
  1. A
    Document Template
  2. B
    Upload File
  3. C
    HR Service Template
  4. D
    User Criteria
  5. E
    HR Template
  6. F
    HR Profiles
  7. G
    HR Criteria

Correct Answer:
BDFG
chatbot-img GPT-4o - Answer
In the Create Bulk Cases module, the 'Filter by' dropdown genuinely offers several crucial criteria such as 'Upload File,' 'User Criteria,' 'HR Profiles,' and 'HR Criteria.' This understanding aligns with the updated ServiceNow documentation, ensuring you have the contemporary knowledge required for effective HR case management.

Question #4
If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?
  1. A
    Add the Delegated Developer role to your User record
  2. B
    From the User dropdown in the banner, elevate your role to security_admin
  3. C
    Manually add the security_admin role to your User record
  4. D
    Nothing would need to be done

Correct Answer:
A
chatbot-img GPT-4o - Answer
Actually, the correct answer here is A. To configure an Access Control specifically for the Employee Relations Cases table when you already have Admin and HR Admin roles, adding the Delegated Developer role is necessary. This role is specially designed to manage and configure application-specific tables and Access Controls without requiring full administrator rights, such as those granted by the security_admin role. Other roles like security_admin would grant broader access which isn't necessary in this context.

Question #5
What type of information does the HR Profile contain?
  1. A
    Personal employee data
  2. B
    Group membership and role information
  3. C
    User login and department information
  4. D
    A user’s password

Correct Answer:
A
chatbot-img GPT-4o - Answer
The HR Profile in ServiceNow is specifically designed to store personal employee data, covering basic personal information and any relevant HR-specific details. This facilitates easier access and management of employee records across the HR modules. Always ensure to handle and secure this data with care given its sensitive nature.

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