ServiceNow® CIS-HR Exam Practice Questions (P. 2)
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Question #6
How many User Criteria Records may be applied to a single KB or KB Article?
- AOnly two
- BOnly three
- CUnlimited
- DOnly one
Correct Answer:
A
A
GPT-4o - Answer
Hey there! Let's clear some confusion about User Criteria Records. The documentation indicates a couple of settings, but when it comes to applying them to a KB or KB Article, only two can be used. This means we need to be a bit strategic selecting user criteria to ensure the right content restrictions and views in ServiceNow. Be sure to check this out for managing knowledge base effectively!
Question #7
In the base ServiceNow instance, how are User Criteria used?
- ATo control which users can access the HR Case application
- BTo control what a user sees in the information and suggested reading widgets
- CTo control read and write access to Knowledge bases and articles
- DTo control which users can access the HR Service Portal
Correct Answer:
C
C
GPT-4o - Answer
User Criteria in ServiceNow are indeed crucial for managing access controls. They specifically help dictate read and write permissions for knowledge bases and articles. This mechanism ensures that only authorized users can view or modify sensitive or specific content, maintaining information security and relevance across different user segments.
Question #8
Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?
- ABoth are required.
- BOnly HR Profile table is required in HR.
- CNeither are required.
- DOnly the User table is required in HR.
Correct Answer:
A
A
GPT-4o - Answer
Absolutely, both the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table are essential. The User table ensures that all basic user identities and roles are properly stored and managed across the system, not solely within the HR application but universally across all ServiceNow instances. Meanwhile, the HR Profile table is crucial in capturing all HR-specific information that goes beyond the general user data covered in the User table. Without integrating both tables, effectively tracking and managing HR tasks specific to each employee can be severely hampered. These two together create a seamless and robust foundation for any HR management system within ServiceNow.
Question #9
In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
- AMatching Rules
- BClient Rules
- CACLs
- DEscalation Rules
Correct Answer:
A
A
GPT-4o - Answer
In the base ServiceNow HR instance, the assignment of cases to an agent is primarily governed by Matching Rules. These rules help ensure that the case is directed to the most appropriate agent or group based on specific conditions such as the required skills for handling the query effectively. For instance, the "Assignment and Matching" function within Advanced Work Assignment (AWA) plays a crucial role in defining these parameters, optimizing the alignment between case requirements and agent capabilities.
Question #10
What role is required, at a minimum, to view confidential HR Profile data?
- AHR Admin [sn_hr_core.admin]
- BHR Basic [sn_hr_core.basic]
- CLE Admin [sn_hr_le.admin]
- DHR Manager [sn_hr_core.manager]
Correct Answer:
B
B
GPT-4o - Answer
Absolutely, the HR Basic [sn_hr_core.basic] role is crucial for accessing confidential HR Profile data. Despite its name suggesting a basic level of access, it includes more granular permissions like the profile_writer role, which specifically allows for viewing confidential HR information as outlined in ServiceNow's documentation. This role is indeed the minimum required and is correctly identified for such access in HR scenarios.
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