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Salesforce Field Service Consultant Exam Practice Questions (P. 2)

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Question #6
Universal Containers plans to deploy Salesforce Field Service to 100 external contractors. There are 75 contractors who need access to Work Orders, Assets, Mobile App, and Chatter. The remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the Consultant recommend?
  1. A
    75 Contractor
    25 Contractor Plus
  2. B
    100 Contractor
    100 Contractor Pius
  3. C
    25 Contractor
    75 Contractor Plus
  4. D
    25 Contractor
    100 Contractor Plus

Correct Answer:
A

Question #7
A Universal Containers customer is having issues with three containers at the customer’s site. Each container is tracked as an Asset on the customer’s Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently? (Choose two.)
  1. A
    Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
  2. B
    Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
  3. C
    Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
  4. D
    Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.

Correct Answer:
AB

Question #8
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?
  1. A
    Modify the user’s Profile.
  2. B
    Update Public Group membership.
  3. C
    Modify the user record.
  4. D
    Assign a Field Service Mobile License to the user.

Correct Answer:
D

Question #9
An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?
  1. A
    Resource Schedule Optimization
  2. B
    Emergency scheduling
  3. C
    Customer First scheduling
  4. D
    Global optimization

Correct Answer:
B

Question #10
Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order?
  1. A
    Create a new Service appointment for each site visit.
  2. B
    Create a new Product Consumed for each site visit.
  3. C
    Create a new Child Work Order for each site visit.
  4. D
    Create a new Work Order Line Item for each site visit.

Correct Answer:
A

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