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Salesforce Field Service Consultant Exam Practice Questions (P. 1)

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Question #1
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
  1. A
    Update the Service appointment page layout to include the Articles related list.
  2. B
    Create a quick action on the work order to search the Knowledge base.
  3. C
    Add the Knowledge Lightning component to the Field Service mobile app.
  4. D
    Attach the relevant articles to the work order or work order line items.

Correct Answer:
D

Question #2
One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?
  1. A
    Implement Path for Work Orders.
  2. B
    Configure a Maintenance Plan.
  3. C
    Define a repeating Work Type.
  4. D
    Build a Process for Service Appointments.

Correct Answer:
B

Question #3
Universal Containers wants to track Technicians’ van stock using the Salesforce Field Service mobile app and ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements? (Choose three.)
  1. A
    Products Consumed
  2. B
    Inventory
  3. C
    Warehouse Locations
  4. D
    Mobile Locations
  5. E
    Products Required

Correct Answer:
ABE

Question #4
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?
  1. A
    Assets
  2. B
    Maintenance Plan
  3. C
    Product Item
  4. D
    Entitlement Plan

Correct Answer:
C

Question #5
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?
  1. A
    Create one Service Resource and assign the Technician and Dispatcher role.
  2. B
    Create two Skills records and assign them to the Service Resource record.
  3. C
    Create one Service Resource and assign the relevant Permission Set Licenses.
  4. D
    Create two Service Resources and assign them to the employee.

Correct Answer:
C

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