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Salesforce CRT-251 Exam Practice Questions (P. 4)

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Question #16
Universal Containers wants to associate some contacts with more than one account (e.g., a contact in an employee of one account and on the boards of several other accounts). Which solution should a consultant recommend to meet this requirement?
  1. A
    Enable contacts to multiple accounts feature.
  2. B
    Clone the contact record and add it to the second account.
  3. C
    Add the contact to the partners related list on the second account.
  4. D
    Associate the contact to other accounts using a custom lookup field.

Correct Answer:
C

Question #17
Universal Containers plans to implement lead management functionality for channel sales representatives who need to push pre-qualified leads to their partners.
Partners need the ability to access and update the leads assigned to them. Which solution should a consultant recommend for this scenario?
  1. A
    Create a customized site where partners can self-register and access their leads.
  2. B
    Configure a separate leas record type and page layout for the Partner Community.
  3. C
    Create a task for a partner when a new lead is created and assign the task to the partner in the Partner Community.
  4. D
    Add the leads tab to the Partner Community and configure partner profiles to access leads.

Correct Answer:
D

Question #18
Universal Containers acquires sales leads each year through trade shows. Occasionally, duplicate leads are generated when the marketing team imports leads that already exist in the system. What should a consultant recommend to prevent duplicate leads in the system?
  1. A
    Upload the leads to Data.com to remove the duplicates and select the option to have them automatically imported.
  2. B
    Upload the leads and click the "Find Duplicates" button for each of the leads to identify potential duplicate lead records.
  3. C
    Upload the leads using Data Loader and enable the "Find Duplicates" setting to prevent duplicate records.
  4. D
    Upload the leads using Data Import Wizard and select the appropriate field to match duplicates against existing records.

Correct Answer:
D

Question #19
A premier customer for Universal Containers needs access to confidential product roadmap information. Which two steps should a sales representative take to securely send this information using content delivery? (Choose two.)
  1. A
    Remove access to content after a specified date.
  2. B
    Require the customer to enter a password to view the content.
  3. C
    Require the customer to enter a security token to download the content.
  4. D
    Require the recipient to log into Salesforce to access the content.

Correct Answer:
AB

Question #20
Universal Containers wants to improve the accuracy of its current sales forecast. It also wants to improve the relevance of its sales stages and the role they play in the sales process.
How should the relationship between the various elements of the sales process be defined to meet these requirements?
  1. A
    Map sales probability values to forecast categories; assign sales stages accurate percentages.
  2. B
    Map forecast probability to opportunity probability; assign appropriate sales stage.
  3. C
    Map appropriate sales stage to opportunity stage; assign accurate forecast probability.
  4. D
    Map opportunity stages to forecast categories; assign accurate probability to each stage.

Correct Answer:
D

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