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Home Salesforce Certified Sales Cloud Consultant

Salesforce Certified Sales Cloud Consultant Exam Practice Questions (P. 5)

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Question #41
A sales representative at Northern Trail Outfitters needs to securely send confidential product roadmap information to a premier customer.
Which two steps should be taken to send this information using content delivery? (Choose two.)
  1. A
    Require the customer to enter a security token to download the content.
  2. B
    Remove access to the content after a specified date.
  3. C
    Require the recipient to log into Salesforce to access the content.
  4. D
    Require the customer to enter a password to view the content.

Correct Answer:
BD

Question #42
Which two actions can a consultant take during the project planning phase to ensure client stakeholder goals are met? (Choose two.)
  1. A
    Create scheduled dashboard to be sent weekly to all stakeholders.
  2. B
    Establish a stakeholder committee and meeting schedule.
  3. C
    Ensure the project key performance indicators are profitable.
  4. D
    Acquire the client stakeholder's key performance indicators.

Correct Answer:
BD

Question #43
Universal Containers has set the organization-wide default to public read-only for accounts, contacts, and opportunities. Activities are set to be controlled by the parent. The ABC Corporation account is owned by a sales user whose profile grants create, read, edit, and delete access to accounts, contacts, and opportunities.
Which two actions does the owner of the ABC Corporation account have the right to take? (Choose two.)
  1. A
    Transfer ownership of related contacts and opportunities owned by other users.
  2. B
    View, edit, and delete activities owned by other users directly related to the account.
  3. C
    Share the account with other users through manual sharing and account teams.
  4. D
    View, edit, and delete related contacts and opportunities owned by other users.

Correct Answer:
BC

Question #44
Northern Trail Outfitters allows its sales representatives to negotiate up to a 10% discount for their opportunities. Discounts greater than 10% must be sent to their
Regional Sales Manager (RSM) for approval. Discounts greater than 15% must also be sent to the Regional Vice President (RVP) for approval.
Which approach would satisfy these requirements?
  1. A
    Configure an approval process for the RSM and a workflow rule for the RVP.
  2. B
    Configure a workflow approval task and email to notify the RSM and RVP.
  3. C
    Create a two-step approval process for the RSM and RVP as approvers.
  4. D
    Create two approval processes, one for the RSM and one for the RVP.

Correct Answer:
C

Question #45
Sales directors at Northern Trail Outfitters (NTO) need access to edit opportunity fields in the case of last minute updates once the sales stage reaches
Negotiation/Review; however, sales representatives should not have editing rights at that stage.
Which solution should the consultant advise?
  1. A
    Create a workflow rule to enable field access for sales directors based on the sales stage.
  2. B
    Change the field-level security for sales representatives to restrict field access based on the sales stage.
  3. C
    Create a validation rule to enforce field access based on the sales stage and a custom permission.
  4. D
    Modify the profile for sales directors to enable the ג€Modify Allג€ object permission for opportunities.

Correct Answer:
C

Question #46
Northern Trail Outfitters' sales representatives have to be certified to sell items in its Professional catalog.
Which two ways should Salesforce be set up to prevent those who are NOT certified from adding these items to opportunities? (Choose two.)
  1. A
    Utilize a separate price book for the products requiring certification and only share the price book to users who are certified.
  2. B
    Utilize a validation rule on opportunity products to prevent them from adding products marked as requiring certification if they are NOT certified.
  3. C
    Utilize a criteria-based sharing rule on products marked as requiring certification to only share the products to users who are certified.
  4. D
    Utilize a validation rule on products marked as requiring certification to prevent them from being added to an opportunity.

Correct Answer:
AB

Question #47
Universal Containers has a public sharing model for accounts and uses the parent account field to create a multi-level account hierarchy. When viewing a parent account, the company wants to see the total value of open opportunities for all accounts in the hierarchy.
Which solution should a consultant recommend to meet this requirement?
  1. A
    Create a roll-up summary field on the parent account showing the total value of open opportunities from the child accounts.
  2. B
    Define a workflow rule to update the custom field on the parent account with the total value of open opportunities from the child accounts.
  3. C
    Create a link on the account that opens a report showing the total value of open opportunities for all accounts in the hierarchy.
  4. D
    Use Apex to update a custom field on the parent account with the total value of open opportunities from the child accounts.

Correct Answer:
D

Question #48
Northern Trail Outfitters (NTO) is hiring additional sales representatives due to rapid sales growth. The NTO sales management team wants to develop more structure around sales territory.
Which two data points should be considered? (Choose two.)
  1. A
    Number of currencies needed to support each sales territory
  2. B
    Attributes needed to segment and categorize customers
  3. C
    Distance between customer headquarters and their sales representatives
  4. D
    Average number of customers managed by a sales representative

Correct Answer:
AB

Question #49
Northern Trail Outfitters uses Products in Salesforce and has a private security model.
What should a consultant recommend to allow product management employees the ability track the performance of a newly launched products if they do NOT have access to all opportunities?
  1. A
    Create a new product and add it to the price book with the product manager as an owner.
  2. B
    Create a criteria-based sharing rule to add the product management team to relevant opportunities.
  3. C
    Create a trigger to add the product management team to the sales team of relevant opportunities.
  4. D
    Create a trigger to set the product manager as owner for opportunities on the new product.

Correct Answer:
B

Question #50
Northern Trail Outfitters' sales manager noticed the lead conversion ratio stayed the same for the healthcare industry even though the lead creation increased.
Which reporting tool should resolve the issue?
  1. A
    Report on lead lifetime by industry
  2. B
    Industry performance dashboard
  3. C
    Report on leads by source
  4. D
    Campaign dashboard by industry

Correct Answer:
A

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