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Home Salesforce Certified Sales Cloud Consultant

Salesforce Certified Sales Cloud Consultant Exam Practice Questions (P. 2)

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Question #11
Management at Northern Trail Outfitters wants to see forecast numbers by all sales representatives and by multiple product groups.
Which two actions should a consultant recommend to meet these requirements? (Choose two.)
  1. A
    Build a custom forecast report showing product groups.
  2. B
    Implement Collaborative Forecasting with quota attainment.
  3. C
    Build a forecast list view by product family group.
  4. D
    Implement Collaborative Forecasting with product family.

Correct Answer:
BD

Question #12
A consultant needs to migrate data in Sales Cloud and is considering using Data Loader.
What are two capabilities of this migration tool? (Choose two.)
  1. A
    Extract organization and configuration data
  2. B
    Prevent importing duplicate records
  3. C
    Run one-time or scheduled data loads
  4. D
    Export field history data

Correct Answer:
CD

Question #13
Northern Trail Outfitters gains sales leads at its annual trade show. Duplicate leads are generated when they are imported and already exist in the system.
What should be done to address the issue with duplicate leads?
  1. A
    Upload the leads to Data.com to remove the duplicates and select the option to have them automatically imported.
  2. B
    Upload the leads and click the "Find Duplicates" button for each of the leads to identify potential duplicate lead records.
  3. C
    Upload the leads using Data Loader and enable the "Find Duplicates" setting to prevent duplicate records.
  4. D
    Upload the leads using the Data Import Wizard and select the appropriate field to match duplicates against existing records.

Correct Answer:
D

Question #14
Universal Containers wants to implement a sales methodology that focuses on identifying customer's challenges and addressing them with its offerings.
Which sales methodology is described above?
  1. A
    Direct selling
  2. B
    Solution selling
  3. C
    Target account selling
  4. D
    Relationship selling

Correct Answer:
B

Question #15
What should a consultant recommend to show a dashboard with forecast by product family with quotas?
  1. A
    Build a joined report with closed opportunities, forecasting items, and quotas.
  2. B
    Create an analytic snapshot to capture the opportunity forecast.
  3. C
    Customize quotas with product report, and add necessary fields.
  4. D
    Build a custom report type with forecasting quotas and forecasting items.

Correct Answer:
B

Question #16
Universal Containers supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle.
Which solution should a consultant recommend to meet these business requirements?
  1. A
    Create different record types and sales processes for each line of business, and use workflow field updates to assign stages.
  2. B
    Create different record types and sales processes for each line of business, and assign different stages to each page layout.
  3. C
    Create different record types and sales processes for each line of business, and assign different page layouts to each record type.
  4. D
    Create different record types and sales processes for each line of business, and assign different sales processes to each page layout.

Correct Answer:
C

Question #17
Sales representatives at Northern Trail Outfitters are creating opportunities after they are closed/won. Sales management is concerned that pipeline and forecasting reports are inaccurate because of this.
Which two solutions should resolve this issue? (Choose two.)
  1. A
    Create a report that displays opportunities that have a closed date less than or equal to the created date.
  2. B
    Create a workflow rule that automatically updates the opportunity to the first stage in the sales process.
  3. C
    Use a workflow rule to email sales management when the opportunity is created in the closed/won stage.
  4. D
    Run the opportunity pipeline standard report to view the upcoming opportunities by stage.

Correct Answer:
AC

Question #18
Sales directors at Northern Trail Outfitters (NTO) cannot see or update their teams' forecasts. Sales representatives are constantly asked to provide the directors with their updated forecast information.
Which two methods should NTO use to correct how forecasts are managed? (Choose two.)
  1. A
    Create forecast Chatter groups where sales representatives can post and share their forecasts.
  2. B
    Configure weekly customized forecast reports and dashboards to be emailed to sales management.
  3. C
    Enable override forecast permission in the Manager's profile.
  4. D
    Create a forecast hierarchy and assign managers to the forecast manager role.

Correct Answer:
CD

Question #19
Northern Trail Outfitters is migrating from its legacy campaign and email management system to Salesforce and wants to ensure that its email templates are retained.
What should be recommended for a successful migration?
  1. A
    Create an email template change set or use the Lightning Platform.
  2. B
    Manually recreate the email and mail merge templates in Salesforce.
  3. C
    Enable Email to Salesforce before sending email templates to Salesforce.
  4. D
    Enable Email-to-Case and use the Import Wizard.

Correct Answer:
B

Question #20
Universal Containers has automated the process of creating new account records in Salesforce. All account records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. Universal Containers is now seeing performance issues when it makes any changes to account sharing rules.
What can Universal Containers do to address the issue without changing its integration?
  1. A
    Ensure that the generic user has NOT been assigned to a role.
  2. B
    Ensure that the generic user has the Modify All Data permission.
  3. C
    Contact Salesforce support to add an index to the account object.
  4. D
    Set the organization-wide defaults for accounts to public read/write.

Correct Answer:
A

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