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Pegasystems PEGACPSA88V1 Exam Practice Questions (P. 3)

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Question #11
You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:

The business requirement changes to allow the parent case to continue independently of the child case processes.
How do you configure the Wait step for this requirement?
  1. A
    Configure the step so that only one child case must be resolved before the parent case can continue.
  2. B
    Configure the step to continue the parent case when the child cases reach the payment pending review status.
  3. C
    Configure the step to continue the parent case when the child cases reach auditor approval.
  4. D
    Configure the step so that users can continue with the parent case process regardless of child case status.

Correct Answer:
D

Question #12
Sales managers must be able to approve sales quote proposals by email and from their mobile devices.
How do you implement this requirement?
  1. A
    Add an Approve/Reject step and enable email notifications on the case type.
  2. B
    Add an Approve/Reject step and enable approval from email and mobile.
  3. C
    Add an Approve/Reject step and a Send Email step.
  4. D
    Add an Approve/Reject step with mobile approval enabled and add a Send Email step.

Correct Answer:
B

Question #13
You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement you need to set the _________________ in the service level to 3 days.
  1. A
    goal
  2. B
    passed deadline
  3. C
    deadline
  4. D
    urgency

Correct Answer:
C

Question #14
A survey is sent to a customer via email.
How do you configure a solution to ensure the email Includes the case ID for the survey?
  1. A
    Create a required field for the case ID that must be entered by a user during the case process prior to sending the email.
  2. B
    Use the Insert Property feature of a Send Email step to add the case ID when composing the custom message.
  3. C
    Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
  4. D
    Call a data transform to copy the case ID from pyWorkPage to the email.

Correct Answer:
B

Question #15
A new case type for voiceover requests includes two tasks: Edit Script and Record Script. Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors.
Which approach fulfills this requirement?
  1. A
    Create one work group for both personas and route to the work group.
  2. B
    Create one new work queue and split the tasks by type.
  3. C
    Create two new work queues, one for editors and one for actors.
  4. D
    Create two new work groups in Dev Studio that reference one work queue.

Correct Answer:
C

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