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Home Pegasystems PEGACPSA88V1

Pegasystems PEGACPSA88V1 Exam Practice Questions (P. 2)

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Question #6
An insurance claim case type is defined as follows:

If the Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?
  1. A
    When the Review claim step completes
  2. B
    When Investigate claim step completes
  3. C
    When the Process claim stage starts
  4. D
    When the Review claim step starts

Correct Answer:
D

Question #7
An event center has a case type that allows customers to book a dining room for events. After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:
If customers do not ask for catering, they receive a rental rate quote for the dining room.
If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.
Which two options do you use to configure the case type to achieve the requested behavior? (Choose two.)
  1. A
    Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote.
  2. B
    Create a checkbox for customers to indicate whether they want catering for the event. Add a decision shape that evaluates whether the customer checks the box.
  3. C
    Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.
  4. D
    Create a process for customers to indicate menu preferences. Add the process as a case-wide optional action.

Correct Answer:
BC

Question #8
In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type, size, and age of the animal.
How do you configure the case life cycle to meet this requirement?
  1. A
    Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal.
  2. B
    Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed.
  3. C
    Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process.
  4. D
    Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal.

Correct Answer:
C

Question #9
A company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down." You configure a Search duplicate cases step to identify duplicate IT tickets.
What is the basic condition for the Search duplicate cases step?
  1. A
    Issue type is same
  2. B
    Name of submitter is same
  3. C
    Department is same
  4. D
    Office location is same

Correct Answer:
A

Question #10
On a service level, the passed deadline interval is measured from ________________________.
  1. A
    the end of the goal interval
  2. B
    the end of the deadline interval
  3. C
    when a user begins the assignment
  4. D
    when the assignment is ready for a user

Correct Answer:
A

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