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Microsoft MB-200 Exam Practice Questions (P. 5)

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Question #21
HOTSPOT -
You set up a new instance of Dynamics 365 for Customer Service.
Users report a variety of issues working with cases on mobile devices.
You need to configure the mobile app to be able to view cases.
NOTE: Each correct selection is worth one point.
Hot Area:


Correct Answer:

Question #22
DRAG DROP -
You are a Dynamics 365 for Customer Service developer.
A salesperson creates a chart.
You need to ensure that the chart is available to all users on the team.
Which actions should the salesperson perform? To answer, drag the appropriate actions to the correct users. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:


Correct Answer:

Question #23
You are a Dynamics 365 for Customer Service system administrator.
Your organization does not permit the use of custom code for solutions.
You need to create a view that can be viewed by all users in an organization.
Where should you create the view?
  1. A
    Templates area
  2. B
    System Settings
  3. C
    App Designer
  4. D
    Advanced Find

Correct Answer:
C
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-edit-views-app-designer

Question #24
HOTSPOT -
You are a Dynamics 365 for Customer Service developer.
You need to create a report that shows annual customer growth from 2012-2018. The report must be printable and must include company branding.
Which reporting options should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:


Correct Answer:

Question #25
You are a Dynamics 365 Customer Service system administrator. You export a solution containing customization from the development environment and import the solution into a quality assurance environment.
You need to allow removal of the customization and solution from the quality assurance environment.
What should you do?
  1. A
    Export the solution as managed.
  2. B
    Update the publisher prefix to new.
  3. C
    Publish all customizations.
  4. D
    Export the solution as unmanaged.

Correct Answer:
D

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