Microsoft MB-200 Exam Practice Questions (P. 4)

DRAG DROP -
An organization plans to deploy Dynamics 365.
You need to ensure that the organization can track the following information:
✑ Prospect to cash process
✑ Customer service cases
✑ Work breakdown structure
✑ Serviceable assets for customers
Which apps should you implement? To answer, drag the appropriate apps to the correct features. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

You are a Dynamics 365 for Customer Service system administrator. You create a custom entity named Buildings and add it to the Sales app.
When a user views the Buildings form, a field for Location is missing. You create the field, but the user cannot see it.
You need to make the Location field visible to the user.
What should you do?

DRAG DROP -
You are a Dynamics 365 for Customer Service administrator for a help desk.
Help desk representatives need to send emails to all contacts that are associated with cases. The emails must provide the status for the case, use similar formatting, and include the following information:
✑ Contact name
✑ Case number
✑ Case title
✑ Case status
✑ Representative name
You need to create an email template for the system.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

HOTSPOT -
You are a Dynamics 365 Customer Engagement administrator. You create workflows to automate business processes.
You need to configure a workflow to meet the following requirements:
✑ Be triggered when a condition is met.
✑ Run immediately.
✑ Perform an action when a condition is met.
How should you configure the workflow? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: [email protected].
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: Change Elisabeth's username in the user record from Dynamics 365.
Does the solution meet the goal?