Microsoft MB-200 Exam Practice Questions (P. 1)
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Question #1
You are a Dynamics 365 for Customer Service system administrator.
Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have set
Global Auditing to On.
You need to verify compliance standards.
Which data items will be included in the audit log?
Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have set
Global Auditing to On.
You need to verify compliance standards.
Which data items will be included in the audit log?
- AMicrosoft Office 365 activities
- Ball entities and fields
- Centities and fields with auditing enabledMost Voted
- Duser access information only
Correct Answer:
C
C
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Question #2
A company identifies a new opportunity.
Sales associates must collaborate to convert the opportunity to a sale. All associates have access to Microsoft SharePoint, but some associates do not have access to Dynamics 365 for Sales.
You need to ensure that users can collaborate on a single platform that directly integrates with Dynamics 365 data.
Which tool should you use?
Sales associates must collaborate to convert the opportunity to a sale. All associates have access to Microsoft SharePoint, but some associates do not have access to Dynamics 365 for Sales.
You need to ensure that users can collaborate on a single platform that directly integrates with Dynamics 365 data.
Which tool should you use?
- AMicrosoft OneDrive for Business
- BMicrosoft Skype for Business
- CMicrosoft Office 365 Delve
- DYammer
- EMicrosoft Office 365 Groups
Correct Answer:
E
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/collaborate-with-colleagues-using-office-365-groups
E
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/collaborate-with-colleagues-using-office-365-groups
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Question #3
You are a Dynamics 365 for Customer Service system administrator.
A user experiences slow performance when using Dynamics 365.
You need to check the latency of the environment.
What should you do?
A user experiences slow performance when using Dynamics 365.
You need to check the latency of the environment.
What should you do?
- AUse the organization Insights tool.
- BView the Health section of Microsoft Office 365 Admin portal.
- CView the Power platform Admin center.
- DRun the Dynamics 365 Diagnostics tool.
Correct Answer:
D
References:
https://community.dynamics.com/365/customerservice/f/763/t/285347
D
References:
https://community.dynamics.com/365/customerservice/f/763/t/285347
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Question #4
You are a Dynamics 365 for Customer Service system administrator.
You need to implement a Dynamics 365 portal that allows customers to perform the following tasks:
✑ Post product experience information to forums.
✑ Enter issues in an online support center.
Enter ideas for future products.

Which type of portal should you implement?
You need to implement a Dynamics 365 portal that allows customers to perform the following tasks:
✑ Post product experience information to forums.
✑ Enter issues in an online support center.
Enter ideas for future products.

Which type of portal should you implement?
- APartner
- BCustomer Self-Service
- CEmployee Self-Service
- DCommunity
- ECustom
Correct Answer:
B
B
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Question #5
DRAG DROP -
You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production instances.
You need to import changes from the Sandbox instance to each of the Production instances with different requirements.
Which types of solutions should you use? To answer, drag the appropriate solution types to the correct requirements. Each solution type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production instances.
You need to import changes from the Sandbox instance to each of the Production instances with different requirements.
Which types of solutions should you use? To answer, drag the appropriate solution types to the correct requirements. Each solution type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

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