You received a text and a threatening voicemail from an angry customer who wants to immediately discuss the shortcomings of a recently released product. You are about to walk into a mandatory meeting with your top-level leadership team. Which of the following is your best course of action?
A
Continue to send text messages to the customer hoping to smooth things over until you can call him on the phone after your meeting.
B
Request that the customer send his complaints by e-mail, knowing that any inappropriate communication will be well documented.
C
Do not respond to the customer.
D
Skip the meeting and call the customer.
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