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Avaya 7497X Exam Practice Questions (P. 5)

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Question #21
A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-23 07:01:11, 358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO "" [M:setOceanaHeartbeatMessage][T:null].
OceanaHeartbeatMessage.MessageText: [GigaSpaces connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR "" [M:agentControllerStatusRunnable][T:null].error in DB
Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166)
What is causing these log messages?
  1. A
    Multimedia Cache database not reachable
  2. B
    The LDAP database is not reachable
  3. C
    The EDM database is not reachable
  4. D
    The ORC Rest service is not working A

Correct Answer:
Explanation

Question #22
A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya
Oceana®, it is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which log need to be checked?
  1. A
    CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
  2. B
    CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/pu/CallServerConnectorService
  3. C
    CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/pu/pu.log
  4. D
    CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService

Correct Answer:
B

Question #23
A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya
Oceana®, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log. Which two log locations contain the logs for the UCM component? (Choose two.)
  1. A
    Services Log Files /var/log/Avaya/service/UCService/ or ContactCenterService/ or OpenUM/
  2. B
    UCSS log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
  3. C
    CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
  4. D
    PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCMDataCollector/ or СontactCenterService/
  5. E
    Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCenterService/

Correct Answer:
AB

Question #24
A customer is running an Avaya Oceana® solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?
  1. A
    Add a custom filter type error, and then add this filter in selection criteria.
  2. B
    Set the login level to FINE to see error messages.
  3. C
    By default all the errors are high-lighted in Kibana.
  4. D
    Under Filters, choose the level, and then select Add Filter Error.

Correct Answer:
A

Question #25
When a customer leverages Avaya Aura® Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura® stack contacts ContextStore to create a Context ID for the new Voice Interaction?
  1. A
    Avaya Aura® Experience Portal IVR Application
  2. B
    Avaya Aura® Session Manager
  3. C
    Avaya Aura® Application Enablement Services
  4. D
    Avaya Aura® Communication Manager

Correct Answer:
A

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