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Avaya 7497X Exam Practice Questions (P. 4)

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Question #16
For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?
  1. A
    WorkRequestID=RouteRequestID=ContactID
  2. B
    WorkRequestID=ContextStoreID=UCID=ContactID
  3. C
    WorkRequestID=Customer=UCID=ContactID
  4. D
    WorkRequestID=ContextStoreID and ConatactID=UCID

Correct Answer:
B

Question #17
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
Cd /var/log/avaya/aes/dmcc-trace.log hr-oceana1-aes DmccMain[24600] -06:00 2017 275 1 com.avaya/aes | :StartApplicationSTE: com.avaya.sessionsvc.SessionServicesImp1 WARNING ""Authentication failed: clientID=XML Encrypted: 192.168.1.100:25067, user=csc
After reviewing the error message, which action will fix the customer's problem?
  1. A
    Match the correct CSC user password in AES and CSC service
  2. B
    Reboot the AES server and re-deploy CSC service
  3. C
    Redeploy CSC Service and reboot Oceana Cluster1
  4. D
    Change the CSC user password in AES server and reboot AES

Correct Answer:
A

Question #18
A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM). Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)
  1. A
    Run deploy-service ""lv on the Breezeâ„¢ server
  2. B
    Check the service install status on cluster Administrator page in SMGR
  3. C
    Look at the Oceana Monitor page.
  4. D
    Look at the Event Log in System Manager
  5. E
    Check the status of cluster1 in SMGR.

Correct Answer:
BCE

Question #19
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)
  1. A
    /var/log/Avaya/dcm/pu/CallServerConnector
  2. B
    /var/log/Avaya/services/CallServerConnector
  3. C
    /var/log/Avaya/dcm/pu/AgentControllerService
  4. D
    /var/log/Avaya/services/CustomerControllerService

Correct Answer:
AC

Question #20
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS". How is the event type mapped to the SMS channel in Avaya Oceana®?
  1. A
    The Event Type is mapped to the routepoint, which is configured in SMS Configuration through the Omnichannel administration utility.
  2. B
    The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omnichannel administration utility.
  3. C
    The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omnichannel administration utility.
  4. D
    The Event Type is mapped to the SMS snap-in name, which is configured in SMS Configuration through the Omnichannel administration utility.

Correct Answer:
A

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