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Avaya 6209 Exam Practice Questions (P. 3)

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Question #11
Which statement about Contact Center Multimedia is true?
  1. A
    It allows SDK for developers to refine Computer Telephony Integration (CTI) applications
  2. B
    It allows supervisors and contact center administrators to manage multimedia traffic
  3. C
    It helps with implementing CTI for installs and browser based web integration
  4. D
    It is used to administer the server and to monitor contact center performance using a browser based interface

Correct Answer:
B

Question #12
You have completed the co-resident installation including Contact Center Manager Administration (CCMA), Contact Center Manager Server (CCMS) and
Communication Control Toolkit (CCT). What action is required to set the deployment type in the CCT console?
  1. A
    Select the standalone CCT installation (Contact Center only) where CCMM is part of the solution and the OpenQ feature is enabled on the CCMM
  2. B
    Select the CCT Installation (Contact Center only) co-resident where CCMM is not part of the solution and the OpenQ feature is disabled on the CCMS
  3. C
    If CCT is installed co-resident with CCMS, the setting is configured automatically, no action is required to set the deployment type
  4. D
    Select the standalone CCT installation (Contact Center or Knowledge Worker) where CCMM is not part of the solution and the OpenQ feature is disabled on

Correct Answer:
A

Question #13
The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD.
Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).
  1. A
    Server Availability
  2. B
    CCMM Server performance
  3. C
    Mailbox status
  4. D
    CCMM Contacts by Type
  5. E
    Maximum contact wait time

Correct Answer:
ABD

Question #14
The customer wants to implement a Contact Center Multimedia (CCMM) to support a multimedia environment. Which two digit function server types could be used for the multimedia architecture? (Choose two).
  1. A
    FTP server
  2. B
    Corporate E-mail server
  3. C
    Corporate Web server
  4. D
    Terminal server

Correct Answer:
BC

Question #15
A customer is using Contact Center Multimedia (CCMM) to provide web services for integrating with their Contact Center. They have three domains, one contains
Contact Manager Server (CCMS), one contains Communication Control Toolkit (CCT) and one contains Avaya Aura Agent Desktop (AAAD). Which two statements describe the conditions that are required? (Choose two).
  1. A
    The AAAD domain must have a two-way trust relationship with CCMM domain
  2. B
    The CCT domain must have a two-way trust relationship with both the CCMM and the AAAD domains
  3. C
    The CCMM domain must have a two-way trust relationship with both the CCT and the AAAD domains
  4. D
    The CCT and CCMM servers must be in a different domain to the AAAD users

Correct Answer:
BC

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