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Avaya 6209 Exam Practice Questions (P. 2)

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Question #6
A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the event viewer? (Choose three)
  1. A
    NCCT Call Log
  2. B
    NCCT Security
  3. C
    NCCT Audit Log
  4. D
    NCCT Error Log
  5. E
    NCCT System Log

Correct Answer:
BDE

Question #7
A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no option to add Communication Control Toolkit (CCT) user account details is presented. What option must be taken to solve this problem?
  1. A
    The agent user type must be set to supervisor agent
  2. B
    Enter the SIP address of the agent …the voice uri server
  3. C
    The "Create CCT agent" option must be selected
  4. D
    The agent first and last name must be populated

Correct Answer:
C

Question #8
The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?
  1. A
    Customer LAN
  2. B
    Contact Center Server Subnet
  3. C
    Customer server ELAN
  4. D
    Contact Center Server ELAN

Correct Answer:
A

Question #9
An agent with Avaya Aura Agent Desktop cannot log into the Contact Center. The technician needs to verify network connectivity from the agent PC to the Contact
Center Multimedia server. Which command is used to verify the physical network connection between agent PC to the CCMM server?
  1. A
    Arp
  2. B
    Ping
  3. C
    Tracert
  4. D
    Ipconfig

Correct Answer:
B

Question #10
A technician has been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added to the
Contact Center Manager Administration (CCMA).
Which additional step is required to complete this task?
  1. A
    Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS)
  2. B
    Add the Communication Control Toolkit (CCT) server to the CCMA
  3. C
    Add the Microsoft Exchange server to the CCMA
  4. D
    Assign the CCT server as a reporting server for the CCMS

Correct Answer:
A

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