ServiceNow® CIS-SAM Exam Practice Questions (P. 2)

GPT-4o - Answer

In the context of Software Asset Management, client access refers not to the duration of use but rather to the number of users or devices permitted to access the software. It is crucial to distinguish this from subscriptions, where the focus is indeed on the timeframe the software can be utilized. Understanding these definitions will ensure effective management and compliance in software asset strategies.

GPT-4o - Answer

The correct assertion that coalesce can involve more than one field challenges the idea presented in the original question. Documentation and platform best practices show that a coalesce operation can indeed involve multiple fields, ensuring enhanced record identification accuracy by requiring matches across all specified coalesce fields. This flexibility allows you to configure more specific conditions for when records should be updated versus created, pertinent for maintaining data consistency and accuracy within your ServiceNow implementations.

GPT-4o - Answer

The Asset Tag is crucial in the asset management process as it uniquely identifies each asset, facilitating tracking and management. When receiving an order, making sure each item has an Asset Tag helps maintain the integrity of the inventory records and aids in future asset tracking and audits. Additionally, the Asset Tag enables more seamless integration and management within asset pools, making it a mandatory data point during the receiving process.

GPT-4o - Answer

It's essential to note that while most users indicated option D as correct, with clear references to needing ServiceNow personnel for activation, one user correctly identified option A with solid citation from ServiceNow documentation highlighting that the activation role is reserved for admin users. While discussions on plugin activations often involve ServiceNow support for advice on subscriptions and ultimate instigation, the administrative control still unambiguously allows admins to request and activate the Software Asset Management Professional plugins, which aligns with what's prescribed in official ServiceNow documentation. Thus, A is indeed the correct answer.

GPT-4o - Answer

Absolutely right on choosing B and E! Plugins are foundational software components designed to expand functionalities within ServiceNow. They can indeed come activated straight out of the box or require an admin to switch them on. Super important to get that these aren't just add-ons but core to customizing and enhancing your system's capabilities. Also, nope, they aren't all stand-alone—many depend on others to function correctly. Keep this in mind as you dive deeper into understanding the architecture and interdependencies within ServiceNow.