ServiceNow® CIS-SAM Exam Practice Questions (P. 1)
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Question #1
Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)
- ASoftware allocationsMost Voted
- BSoftware modelsMost Voted
- CFoundation dataMost Voted
- DSoftware contracts
- ESoftware entitlementsMost Voted
Correct Answer:
ABCE
ABCE

Absolutely spot on with ABCE! When dealing with SAM in ServiceNow, focusing on software allocations, models, foundation data, and entitlements secures the backbone of your asset management. Each plays a crucial role: allocations ensure licenses are used effectively; models help in defining the software's structure; foundation data underpins the whole operation by detailing critical organizational specifics; and entitlements are essential for managing license scopes and compliance. Combining these elements smartly means your SAM operation runs smoothly and stays compliant. Keep these in your toolkit to really optimize your SAM strategy.
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Question #2
HOTSPOT -
Match the best practice method for the amount of data:
Match the best practice method for the amount of data:

Correct Answer:
Large amount of data – Discovery; Medium amount of data – Import data; Small amount of data – Manual
Large amount of data – Discovery; Medium amount of data – Import data; Small amount of data – Manual
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Question #3
Within Software Asset Management there are many key terms to understand, what is the best definition for Normalization?
- AOne or more use rights assigned to a specific device or user
- BClassification of the acquired software
- CThe process of standardizing discovered software installation to defined normsMost Voted
- DThe process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory
- ESoftware license details that define use rights
Correct Answer:
C
C

The correct choice describes normalization as the process of standardizing discovered software installations to defined norms. This is essential in Software Asset Management because it ensures that all data is consistent, which in turn aids in accurate licensing management and compliance assessments.
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Question #4
Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)
- AServiceNow Service Mapping
- BHP UCMDB
- CMicrosoft SCCMMost Voted
- DServiceNow DiscoveryMost Voted
- EServiceNow Orchestration
Correct Answer:
AD
AD

ServiceNow® Discovery is specifically designed to effectively gather and populate software installation data directly into the ServiceNow software installation table. Additionally, ServiceNow Service Mapping complements Discovery by providing insights into how software installations impact business services. Together, they ensure a coherent and accurate representation of the software landscape within ServiceNow platforms, making them the recommended sources over others like Microsoft SCCM, which, while effective, is not specifically recommended in this context by ServiceNow for populating this particular table.
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Question #5
Creation of a template can help facilitate future data imports and be reused to import and transform data.
- ATrueMost Voted
- BFalse
Correct Answer:
B
B

Indeed, while templates can be valuable in streamlining some aspects of data management and reuse within ServiceNow, the platform typically endorses the use of predefined import templates rather than creating or modifying existing ones. This approach maintains consistency and reliability in data import processes, adhering to best practices and minimizing errors associated with custom template alterations.
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