Salesforce Certified Community Cloud Consultant Exam Practice Questions (P. 5)
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Question #21
Universal Containers needs to create a Support Community with the following requirements:
✑ Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.
✑ A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.
✑ Customer users must be able to collaborate with all Community users.
What two things should a Salesforce Admin do to accomplish this? (Choose two.)
✑ Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.
✑ A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.
✑ Customer users must be able to collaborate with all Community users.
What two things should a Salesforce Admin do to accomplish this? (Choose two.)
- ACreate a Sharing Set on the Case object.
- BEnable Super User access for customer users.
- CSet up Delegated Admin access for customer users.
- DSelect the Community User Visibility checkbox.
Correct Answer:
BD
BD
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Question #22
The Universal Containers marketing department has approved a digital experience concept. The CTO has specified that all pages must be supported by older browsers.
What underlying Community infrastructure should the Community Cloud consultant utilize to build the Community?
What underlying Community infrastructure should the Community Cloud consultant utilize to build the Community?
- ASalesforce Sites
- BTabs + Visualforce Community
- CKoa or Kokua Community template
- DLightning Community
Correct Answer:
B
B
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Question #23
Universal Containers (UC) recently went live with its new Customer Community. UC has received cases stating that no customers have access to the Community.
The customer users have the custom `UC Customer Community` profile assigned to them.
What is the final step the Administrator should take to ensure user membership to the Community?
The customer users have the custom `UC Customer Community` profile assigned to them.
What is the final step the Administrator should take to ensure user membership to the Community?
- AAssign the ג€UC Customer Communityג€ profile in Administration.Most Voted
- BUse a permission set to give users access to the Community.
- CEnsure the ג€Send Welcome Emailג€ checkbox is selected.
- DPublish the Community using the Experience Builder.
Correct Answer:
B
B
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Question #24
The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.
How should the Salesforce Administrator accomplish this?
How should the Salesforce Administrator accomplish this?
- ADelete existing Topics and assign Articles to newly created Topics.
- BKeep existing Topics and reassign Articles to newly created Topics.
- CMerge similar Topics in Content Management.
- DMark old Topics as Inactive and assign Articles to the new Active Topics.
Correct Answer:
C
C
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Question #25
Universal Containers (UC) is migrating from a legacy portal to a new Community. UC needs to stand up the new Community immediately where users can ask questions and provide answers.
Which Community template should the Community Cloud consultant recommend?
Which Community template should the Community Cloud consultant recommend?
- ACustomer Account Portal
- BCustomer Service
- CSalesforce Tabs + Visualforce
- DPartner Central
Correct Answer:
B
B
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