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Home Salesforce Certified Business Analyst

Salesforce Certified Business Analyst Exam Practice Questions (P. 3)

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Question #11
An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org.
What should the business analyst do first before a future state is proposed to key stakeholders?
  1. A
    Discuss project trade-offs with the executive sponsor.
  2. B
    Manage project integrations with the technical team.
  3. C
    Hold a kickoff meeting to set expectations with the project team.

Correct Answer:
C

Question #12
Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
What should the BA do next?
  1. A
    Shadow an operations team member at the CK distribution facility.
  2. B
    Review future state distribution processes for CK.
  3. C
    Explore how retailers similar to CK handle distribution.

Correct Answer:
A

Question #13
Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.
Which area of user acceptance testing (UAT) was overlooked?
  1. A
    Several teams should be part of UAT to represent multiple viewpoints.
  2. B
    Functionality on interconnected objects should be part of UAT.
  3. C
    End users who are experts in that functionality should participate in UAT.

Correct Answer:
B

Question #14
A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.
What should the BA use to assess the quality of a user story?
  1. A
    Gap analysis document
  2. B
    INVEST checklist
  3. C
    Numerical framework

Correct Answer:
B

Question #15
Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone.
What is the first step the BA should take to help resolve the issue?
  1. A
    Create a new page layout for the phone.
  2. B
    Use performance analyzer to view the assessment.
  3. C
    Confirm steps to reproduce the issue.

Correct Answer:
C

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