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Salesforce Certified Business Analyst Exam Practice Questions (P. 2)

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Question #6
As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.
What is one benefit of creating user stories that the BA can share with the executive sponsor?
  1. A
    It helps testers determine the most efficient way to validate solutions.
  2. B
    It defines technical specifications early in the process.
  3. C
    It saves time when prioritizing and implementing functionality.

Correct Answer:
C

Question #7
The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customizations including custom objects, custom fields, renamed standard objects, and renamed standard fields.
What should the business analyst recommend to the project team to increase understanding when documenting requirements, processes, and potential solutions?
  1. A
    Use industry terminology and language.
  2. B
    Use customer terminology and language.
  3. C
    Use Salesforce terminology and language.

Correct Answer:
B

Question #8
The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
What should the BA tell the executive?
  1. A
    Work will begin after executive approval is given.
  2. B
    Work will begin when capacity becomes available.
  3. C
    Work will begin in the next sprint.

Correct Answer:
B

Question #9
A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.
What went wrong?
  1. A
    Failure to include all stakeholders in the requirements gathering process
  2. B
    Failure to perform thorough unit testing during the development process
  3. C
    Failure to validate the application against the functional requirements

Correct Answer:
A

Question #10
Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.
Which management process should the business analyst suggest to help the teams align on their competing priorities?
  1. A
    Vision, Values. Methods, Obstacles, and Measures (V2MOM)
  2. B
    Business Process Modeling Notation (BPMN)
  3. C
    Integrated DEFinition for Process Description Capture Method (IDEF3)

Correct Answer:
A

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