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Home Salesforce Certified B2B Solution Architect

Salesforce Certified B2B Solution Architect Exam Practice Questions (P. 5)

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Question #21
AC Computers has decided to extend its existing Sales Cloud solution by implementing Service Cloud and Marketing Cloud Account Engagement. AC Computers has defined two different work streams for Service Cloud and Marketing Cloud Account Engagement and wants each workstream to work iteratively in separate sandboxes and migrate to a single sandbox for UAT and integration testing. With the multiple workstreams, AC Computers needs a more rigorous change management process and an audit process.
Which two options should AC Computers consider to support both implementation workstreams? (Choose two.)
  1. A
    Use multiple development sandboxes and merge the workstream builds using change sets.
  2. B
    Use a version control system and CLI-based deployment tools to merge the workstream builds.
  3. C
    Use scratch orgs and continuous deployment tools to merge the workstream builds.
  4. D
    Use package-based deployments and scratch orgs to merge the workstream builds.

Correct Answer:
BC

Question #22
AC Computers is hitting governor limits when trying to create orders and activate orders in Salesforce. Upon further investigation, it’s discovered that AC Computers is trying to process hundreds of order products on a single order. The Order object also has various automation processes to update fields and integrate with a third-party order management system.
What is one solution a Solution Architect should evaluate first to resolve this issue?
  1. A
    Create a custom object to hold orders in queue for processing.
  2. B
    Enable Advanced Order Management to process large orders.
  3. C
    Install a third-party solution to process large orders.
  4. D
    Review to determine if moving automation to asynchronous Apex is required.

Correct Answer:
D

Question #23
Universal Containers (UC) has its product and primary pricing in an ERP. For data consumption to other systems, the ERP is integrated to a separate third-party data warehouse. The cart-to-quote process is supported by Salesforce’s multi-cloud solution spanning Sales Cloud, CPQ, and B2B Commerce.
The sales process is structured so that the customers add products to the cart through the Storefront and request a quote from UC’s sales representatives. The representatives can work on the quote in CPQ and push back the updated pricing to the Storefront. The overall pipeline is tied back to opportunities and opportunity products for forecasting.
Where does UC house the system of record for its sales process?
  1. A
    Salesforce B2B Commerce
  2. B
    Salesforce Sales Cloud
  3. C
    Third-party data warehouse
  4. D
    Salesforce CPQ

Correct Answer:
B

Question #24
A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC’s management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.
How should a Solution Architect respond to the management team considering their request for these new capabilities?
  1. A
    Agree with the management team to postpone the go-live and increase the scope to include the desired features.
  2. B
    Explain the long-term vision and roadmap, and then propose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.
  3. C
    Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.
  4. D
    Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.

Correct Answer:
B

Question #25
Universal Containers (UC) is currently utilizing Salesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will often ask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?
  1. A
    Provide the field service team with CPQ licenses to view Order data.
  2. B
    Generate a new permission set that grants access to the Order object and assign it to the field service users.
  3. C
    Provide the field service team with a Sales Cloud license to view Order data.
  4. D
    Generate a new profile that grants access to the Order object and assign it to the field service users.

Correct Answer:
B

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