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Home Salesforce Certified B2B Solution Architect

Salesforce Certified B2B Solution Architect Exam Practice Questions (P. 3)

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Question #11
GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each focus on a specific cloud and area of functionality. GG3 has decided to use an Org-Based deployment approach. It wants to protect the investment made and set the team up for success in the future.
What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?
  1. A
    Engage Salesforce services to manage all governance and represent as the Steering Committee.
  2. B
    Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year.
  3. C
    Engage a third-party company to manage all governance and represent as the Steering Committee.
  4. D
    Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data governance council.

Correct Answer:
D

Question #12
Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.
What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?
  1. A
    Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.
  2. B
    Enable External Sharing Model to create external organization-wide defaults.
  3. C
    Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.
  4. D
    Make internal organization-wide defaults Public Read Only to create external visibility.

Correct Answer:
B

Question #13
During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.
Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation? (Choose two.)
  1. A
    Create recurring office hours for end users to call in to speak directly with the Solution Architect.
  2. B
    Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.
  3. C
    Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.
  4. D
    Suggest that the executive team tie performance metrics to Salesforce usage.

Correct Answer:
BC

Question #14
Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC’s end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.
The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendors using Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.
What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud? (Choose two.)
  1. A
    Does the direct Sales team co-sell with partners or sell to partners in this new channel model?
  2. B
    Do partners need to do complex configurations or create their special pricing?
  3. C
    Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?
  4. D
    What do we need to invest in order to build the channel and where does that investment come from?

Correct Answer:
AB

Question #15
A Solution Architect was asked by AC Computers to provide solution recommendations for a rebate enrollment and management solution on Salesforce. The primary goal and requirement is to easily launch rebate programs for partners that an administrator can implement and manage in Salesforce. AC Computers currently uses Sales Cloud, Salesforce CPQ, and Experience Cloud to expose opportunity and quote information to partners.
Based on the business requirements, which solution should the Solution Architect recommend?
  1. A
    Implement Salesforce Rebate Management Module and expose the data in the Experience Cloud site.
  2. B
    Implement a custom solution to track rebates, accruals, and actuals and expose the data in the Experience Cloud site.
  3. C
    Implement B2B Commerce on Lightning Experience to track rebates and expose the data in the Experience Cloud site.
  4. D
    Implement Salesforce Service Contracts with line items to track rebate accruals and expose the data in the Experience Cloud site.

Correct Answer:
A

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