Salesforce ADM-201 Exam Practice Questions (P. 1)
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Question #1
Inline editing updates the field when
- AThe field is saved/updatedMost Voted
- BWhen the record is saved/updated
- CWhen the return key is pressed
- DNone of the above
Correct Answer:
B
B

In the context of Salesforce, inline editing modifies a field in "real-time" as part of a broader record view. The whole record, including any changes made through inline edits, isn't saved until the record itself is explicitly saved or updated. This nuance confirms why inline edits don’t take effect from changes in individual fields right away but rather when the whole record is saved. This is strategic for ensuring data consistency across the platform, crucial in a cloud environment where multiple users might be interacting with the same data sets concurrently.
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Question #2
If a company opts to use Custom Fiscal Years, they cannot use the standard forecasting option.
- ATrueMost Voted
- BFalse
Correct Answer:
A
A

When a company switches to Custom Fiscal Years, they lose the ability to use Salesforce's standard forecasting tools. This change affects their data management as all pre-existing forecasts, their history, and adjustments from the onset of the custom fiscal period vanish. Thus, any entity that needs to maintain ongoing standard forecasting must consider these implications seriously before making a transition to Custom Fiscal Years. This factor is crucial for maintaining the integrity and continuity of financial forecasting within Salesforce.
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Question #3
Which of the following are not standard objects?
- AOpportunities
- BSolutions
- CJob ApplicantsMost Voted
- DAccounts
- ECampaigns
Correct Answer:
C
C

Correct! "Job Applicants" is indeed not a standard Salesforce object. Standard objects in Salesforce, such as Accounts, Opportunities, Solutions, and Campaigns, are pre-defined by Salesforce and are universally available in different Salesforce instances, whether in Classic or Lightning Experience. The "Job Applicants" object, however, is typically a custom object created to track applicants within an organization's recruitment process and is not included as a standard object across all Salesforce environments.
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Question #4
Which of the following are part of the Service Cloud offering?
- AOpportunities
- BKnowledgeMost Voted
- CEntitlementsMost Voted
- DCampaigns
- EQuotes
Correct Answer:
BC
BC

Knowledge and Entitlements are indeed parts of the Salesforce Service Cloud. Knowledge provides a repository for informational articles, which can be used by both support agents and customers seeking self-service options. This enhances customer service efficiency and effectiveness by enabling self-resolution of issues. On the other hand, Entitlements allow organizations to define and manage the support levels owed to their customers, which is critical for adhering to service agreements and ensuring consistent support experiences. Both features are specialized for and unique to the Service Cloud, facilitating tailored customer service workflows.
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Question #5
Locale settings control how users view date formats, time formats and number formats.
- ATrueMost Voted
- BFalse
Correct Answer:
A
A

Locale settings definitely affect how different formats are displayed on Salesforce platforms—so your date formats, time formats, and number fields will look different based on the locale specified. This is key not just for personal preference but crucial for maintaining regional compliance and user understanding in multinational settings. Spot on with the selection!
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Question #6
If the company locale is set to US English, all users will have a default locale of US English and this cannot be changed.
- ATrue
- BFalseMost Voted
Correct Answer:
B
B

Just to clarify, setting the company's default locale to US English does mean all users start with this setting; however, each user retains the ability to alter their locale according to personal or regional preferences. Therefore, the statement that users cannot change this setting is incorrect. It's essential for admins to understand this flexibility in locale settings to address diverse user needs efficiently.
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Question #7
If your company's fiscal year follows the Gregorian calendar, you must use Custom Fiscal Years.
- ATrue
- BFalseMost Voted
Correct Answer:
B
B

If your company aligns its fiscal year with the Gregorian calendar, opting for Standard Fiscal Years would be the correct approach. Custom Fiscal Years are only necessary when your fiscal structure deviates from the conventional Gregorian calendar, allowing for more intricate configurations when needed. Using Standard Fiscal Years supports customization such as starting the fiscal year in a month other than January without entirely redefining the fiscal year's structure.
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Question #8
In order to enable multi-currency feature in Salesforce, you must
- AContact Salesforce.com
- BCheck the Enable Multi-currency checkbox in your Chatter profileMost Voted
- COperate your business in at least two different countries
- DYou cannot enable this feature once you've implemented Salesforce.
Correct Answer:
A
A

Professor's Comment:
Enabling multi-currency within Salesforce does indeed require an administrator to make modifications in the 'Company Information' section under setup - this involves choosing the default currency and activating the feature. However, it’s crucial to remember that there are situations, specifically when customizable forecasting is in use, where contacting Salesforce support becomes necessary for the activation. This helps in managing the implications tied to such a feature effectively. Also, once enabled, the multiple currencies feature cannot be disabled. Therefore, careful consideration and planning are warranted before activation.
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Question #9
Which feature effectively allows you to "lock" the converted amount on closed opportunities?
- ALocale
- BCompany Profile
- CMulti-currency
- DAdvanced Currency ManagementMost Voted
- ENone of the above
Correct Answer:
D
D

Advanced Currency Management in Salesforce provides the functionality to use dated exchange rates which can be essential for locking in exchange rates at a specific point in time for closed opportunities. This capability allows for a stable and predictable reporting environment, especially valuable in organizations dealing with multiple currencies and fluctuating exchange rates.
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Question #10
User interface settings are global settings and apply to all users of an org.
- ATrue
- BFalseMost Voted
Correct Answer:
A
A

Absolutely right! User Interface settings in Salesforce are indeed global settings. This means any changes made will affect how all users view and interact with the interface across the entire organization. This universal application ensures a consistent user experience for everyone within the org.
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