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Home Pegasystems PEGAPCSA86V1

Pegasystems PEGAPCSA86V1 Exam Practice Questions (P. 4)

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Question #16
In which two situations is it appropriate to use a decision table? (Choose two.)
  1. A
    If customers decide to add insurance, checked bags, or early boarding to their airline tickets, extra fees are added to their order total.
  2. B
    Order total is calculated based on the quantity and price of the items in the customer’s shopping cart.
  3. C
    A gym recommends a membership type based on the number and type of fitness classes the customer wants to attend every month.
  4. D
    A hair care company suggests a line of products to customers based on their hair type, scalp moisture, hair moisture, and whether it is color-treated.

Correct Answer:
CD

Question #17
A moving company provides customers with a tool that recommends a moving vehicle based on the number of bedrooms in their current living space and whether they are planning to move heavy furniture like bed frames, mattresses, or couches. Based on the customer inputs, a decision table presents the customer with a recommendation.
Which two configurations do you use together to build the decision table? (Choose two.)
  1. A
    Create rows for the recommended moving vehicle.
  2. B
    Create two rows, one for the number of bedrooms and one for whether the customer is moving heavy furniture.
  3. C
    Create a column for the recommended moving vehicle.
  4. D
    Create two columns, one for the number of bedrooms and one for whether the customer is moving heavy furniture.

Correct Answer:
AD

Question #18
A life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be assigned to offices based on the policy owner’s residential address.
Which routing approach supports this requirement?
  1. A
    Route the assignment to the correct work queue by using an authority matrix.
  2. B
    Route the assignment to the correct work queue by using a reporting structure.
  3. C
    Route the assignment to the correct work queue based on business logic.
  4. D
    Route the assignment to a specific underwriter based on business logic.

Correct Answer:
C

Question #19
Which requirement demonstrates the need to configure correspondence?
  1. A
    Email the case worker when the insurance claim is routed to their worklist.
  2. B
    Assign a new insurance claim to a case worker to process.
  3. C
    Case worker receives a mobile push notification to approve an insurance claim.
  4. D
    Phone a customer for additional information about the case.

Correct Answer:
A

Question #20
How do you guide users through an application form without requiring user training?
  1. A
    Add the corresponding step to an appropriate stage.
  2. B
    Add an instruction to the assignment.
  3. C
    Add an optional action to the case to explain the task.
  4. D
    Send a notification to the assigned user.

Correct Answer:
B

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