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Pegasystems PEGAPCSA86V1 Exam Practice Questions (P. 2)

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Question #6
A requirement states: Loan applicants must enter their annual salary. If the salary is above the qualifying threshold, the application is automatically approved. If the salary is below the threshold, the applicant must identify a cosigner.
Select the two configuration options that follow best practices to meet the requirement. (Choose two.)
  1. A
    Design a user view with an annual salary field and a data relationship for cosigner information. Use a visibility condition to display the cosigner information when the salary is below the threshold.
  2. B
    Design a user view with an annual salary field. Create an optional action to collect information about the cosigner and assign the action to the appropriate stage.
  3. C
    Create an assignment step for a loan officer to review the applicant’s annual salary and determine if a cosigner is necessary.
  4. D
    Use a collect information step with an annual salary field. Use a decision shape to determine whether to advance to a step to enter cosigner information or complete the process.

Correct Answer:
AD

Question #7
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days.
To meet this requirement, you need to set the _______________ in the service level to 5 days.
  1. A
    urgency
  2. B
    passed deadline
  3. C
    deadline
  4. D
    goal

Correct Answer:
C

Question #8
A case type for voiceover requests includes two tasks: Edit Script and Record Script. Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors.
Which approach fulfills this requirement?
  1. A
    Create two new work queues, one for editors and one for actors.
  2. B
    Create one new work queue and split the tasks by type.
  3. C
    Create two new work groups in Dev Studio that reference one work queue.
  4. D
    Create one work group for both personas and route to the work group.

Correct Answer:
A

Question #9
Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. Tenants may submit multiple maintenance requests for different request types. The company wants to identify duplicate maintenance requests from the same address.
Which two configurations, when used together on the Search duplicate cases step, achieve this goal? (Choose three.)
  1. A
    Configure the apartment address as a basic condition.
  2. B
    Configure the apartment address as a weighted condition.
  3. C
    Configure the tenant name as a basic condition.
  4. D
    Configure the request type as a weighted condition.

Correct Answer:
BCD

Question #10
A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?
  1. A
    When the Triage stage starts
  2. B
    When the Process ticket step starts
  3. C
    When the Process ticket step completes
  4. D
    When the Enter Ticket Details step completes

Correct Answer:
B

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