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Home Pegasystems PEGAPCBA87V1

Pegasystems PEGAPCBA87V1 Exam Practice Questions (P. 4)

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Question #16
A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that address matches postal service requirements.
3. The customer then confirms the corrected address.
How do you configure this requirement?
  1. A
    Add a case-wide optional action to the workflow to submit a new address.
  2. B
    Add a case-wide optional action to the workflow to perform the address change process.
  3. C
    Add a button to each assignment to present the customer with a form to submit a new address.
  4. D
    Add an alternate stage to the case life cycle to change the address.

Correct Answer:
B

Question #17
DRAG DROP -
Select each Use Case on the left and drag it to the appropriate Routing configuration on the right.

Correct Answer:

Question #18
An event center has a case type that allows customers to book a dining room for events. After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:
If customers do not ask for catering, they receive a rental rate quote for the dining room.
If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.
Which two options do you use to configure the case type to achieve the requested behavior? (Choose two.)
  1. A
    Create a checkbox for customers to indicate whether they want catering for the event. Add a decision shape that evaluates whether the customer checks the box.
  2. B
    Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.
  3. C
    Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote.
  4. D
    Create a process for customers to indicate menu preferences. Add the process as a case-wide optional action.

Correct Answer:
AB

Question #19
During a promotional period, customers who agree to receive emails get a discount based on their order total.
If the order total is greater than USD100, USD10 is deducted from the order.
If the order total is greater than USD150, USD25 is deducted from the order.
If the order total is greater than USD200, USD50 is deducted from the order.
How do you configure the Promotional discount field?
  1. A
    Create a calculated currency field that uses a custom expression.
  2. B
    Create a query field that references a promotional discount data page.
  3. C
    Create a data reference field that references a promotional discount data page.
  4. D
    Create a calculated currency field that uses a decision table.

Correct Answer:
D

Question #20
Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. Tenants may submit multiple maintenance requests for different request types. The company wants to identify duplicate maintenance requests from the same address.
Which two configurations, when used together on the Search duplicate cases step, achieve this goal? (Choose two.)
  1. A
    Configure the tenant name as a basic condition.
  2. B
    Configure the apartment address as a weighted condition.
  3. C
    Configure the apartment address as a basic condition.
  4. D
    Configure the request type as a weighted condition.

Correct Answer:
CD

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