Pegasystems PEGACPBA73V1 Exam Practice Questions (P. 3)
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Question #11
- AChanging business conditions require that the rule be managed without IT intervention.
- BOwnership of changes to delegated rules changes from work group to work group.
- CFrequent changes are needed to continuously redefine the user experience.
- DChanges to business conditions require that the rule be managed with IT intervention.
B

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Question #12
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose two.)
- ASet the goal to be the required response time based on policy and sent notifications to both parties.
- BSet the deadline to be the desired response time based on policy and sent notifications to both parties.
- CSet the deadline to be the required response time based on policy and sent notifications to both parties.
- DSet the goal to be the desired response time based on policy and sent notifications to both parties.
CD

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Question #13
How do you configure a solution to ensure the email includes the case ID for the survey?
- AUse the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
- BCreate a process using the Send Email step allowing representatives to quickly add the case ID to the email.
- CDelegate a business rule so representatives can customize the email content as needed on a case-by-case basis.
- DCreate a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
B

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Question #14
- AApply an urgency adjustment to the goal interval.
- BApply an urgency adjustment to the deadline interval.
- CAdjust the default assignment urgency.
- DAdd an escalation action to the interval.
B
Reference https://community1.pega.com/community/pega-academy/question/using-slas-""-urgency-assignments-0

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Question #15
Finance team manager.
How do you configure this requirement?
- ACreate an approval step with cascading approval.
- BApply business logic to route a single assignment in the correct order.
- CRoute an assignment to a work queue where both roles have access.
- DCreate an approval process for each manager in parallel.
A

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