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Home Pegasystems PEGACPBA73V1

Pegasystems PEGACPBA73V1 Exam Practice Questions (P. 3)

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Question #11
Select the characteristic used to identify candidate rules to be delegated to business users.
  1. A
    Changing business conditions require that the rule be managed without IT intervention.
  2. B
    Ownership of changes to delegated rules changes from work group to work group.
  3. C
    Frequent changes are needed to continuously redefine the user experience.
  4. D
    Changes to business conditions require that the rule be managed with IT intervention.

Correct Answer:
B

Question #12
In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose two.)
  1. A
    Set the goal to be the required response time based on policy and sent notifications to both parties.
  2. B
    Set the deadline to be the desired response time based on policy and sent notifications to both parties.
  3. C
    Set the deadline to be the required response time based on policy and sent notifications to both parties.
  4. D
    Set the goal to be the desired response time based on policy and sent notifications to both parties.

Correct Answer:
CD

Question #13
A survey is sent to a customer via email.
How do you configure a solution to ensure the email includes the case ID for the survey?
  1. A
    Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
  2. B
    Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
  3. C
    Delegate a business rule so representatives can customize the email content as needed on a case-by-case basis.
  4. D
    Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.

Correct Answer:
B

Question #14
How do you adjust the urgency of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
  1. A
    Apply an urgency adjustment to the goal interval.
  2. B
    Apply an urgency adjustment to the deadline interval.
  3. C
    Adjust the default assignment urgency.
  4. D
    Add an escalation action to the interval.

Correct Answer:
B
Reference https://community1.pega.com/community/pega-academy/question/using-slas-""-urgency-assignments-0

Question #15
A home loan application requires approvals from the Legal team manager and the Finance team manager. The Legal team manager must approve before the
Finance team manager.
How do you configure this requirement?
  1. A
    Create an approval step with cascading approval.
  2. B
    Apply business logic to route a single assignment in the correct order.
  3. C
    Route an assignment to a work queue where both roles have access.
  4. D
    Create an approval process for each manager in parallel.

Correct Answer:
A

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