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Home PEOPLECERT 58

PEOPLECERT 58 Exam Practice Questions (P. 3)

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Question #21
Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?
  1. A
    The service level management
  2. B
    The IT service continuity management
  3. C
    The service catalogue management
  4. D
    The supplier management

Correct Answer:
D

Question #22
The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?
  1. A
    Data
  2. B
    Information
  3. C
    Knowledge
  4. D
    Governance

Correct Answer:
C

Question #23
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
  1. A
    A service option
  2. B
    A service transition package (STP)
  3. C
    A service design package (SDP)
  4. D
    A service charter

Correct Answer:
C

Question #24
Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties
  1. A
    1 and 2 only
  2. B
    1 and 3 only
  3. C
    2 and 3 only
  4. D
    All of the above

Correct Answer:
D

Question #25
Service transition contains detailed descriptions of which processes?
  1. A
    Change management, service asset and configuration management, release and deployment management
  2. B
    Change management, capacity management event management, service request management
  3. C
    Service level management, service portfolio management, service asset and configuration management
  4. D
    Service asset and configuration management, release and deployment management, request fulfillment

Correct Answer:
A

Question #26
Which statement should NOT be part of the value proposition for Service Design?
  1. A
    Reduced total cost of ownership
  2. B
    Improved quality of service
  3. C
    Improved Service alignment with business goals
  4. D
    Better balance of technical skills to support live services

Correct Answer:
D

Question #27
Which process would be used to compare the value that newer services have offered over those they have replaced?
  1. A
    Availability management
  2. B
    Capacity management
  3. C
    Service portfolio management
  4. D
    Service catalogue management

Correct Answer:
C

Question #28
Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
  1. A
    Job descriptions
  2. B
    Functions
  3. C
    Teams
  4. D
    Roles, people or groups

Correct Answer:
D

Question #29
Hierarchic escalation is BEST described as?
  1. A
    Notifying more senior levels of management about an incident
  2. B
    Passing an incident to people with a greater level of technical skill
  3. C
    Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
  4. D
    Failing to meet the incident resolution times specified in a service level agreement

Correct Answer:
A

Question #30
Which one of the following functions would be responsible for the management of a data centre?
  1. A
    Technical management
  2. B
    Service desk
  3. C
    Application management
  4. D
    Facilities management

Correct Answer:
D

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