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Home PEOPLECERT 58

PEOPLECERT 58 Exam Practice Questions (P. 2)

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Question #11
What should a service always deliver to customers?
  1. A
    Applications
  2. B
    Infrastructure
  3. C
    Value
  4. D
    Resources

Correct Answer:
C

Question #12
Which process is responsible for the availability, confidentiality and integrity of data?
  1. A
    Service catalogue management
  2. B
    Service asset and configuration management
  3. C
    Change management
  4. D
    Information security management

Correct Answer:
D

Question #13
Availability management is directly responsible for the availability of which of the following?
  1. A
    IT services and components
  2. B
    IT services and business processes
  3. C
    Components and business processes
  4. D
    IT services, components and business processes

Correct Answer:
A

Question #14
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
  1. A
    Configuration baseline
  2. B
    Project baseline
  3. C
    Change baseline
  4. D
    Asset baseline

Correct Answer:
A

Question #15
Which of the following BEST describes the purpose of access management?
  1. A
    To provide a channel for users to request and receive standard services
  2. B
    Provides the rights for users to be able to use a service or group of services
  3. C
    To prevent problems and resulting Incidents from happening
  4. D
    To detect security events and make sense of them

Correct Answer:
B

Question #16
Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice
  1. A
    All of the above
  2. B
    1 and 3 only
  3. C
    1 and 2 only
  4. D
    2 and 3 only

Correct Answer:
A

Question #17
Which one of the following includes four stages called Plan, Do, Check and Act?
  1. A
    The Deming Cycle
  2. B
    The continual service improvement approach
  3. C
    The seven-step improvement process
  4. D
    The service lifecycle

Correct Answer:
A

Question #18
The consideration of value creation is a principle of which stage of the service lifecycle?
  1. A
    Continual service improvement
  2. B
    Service strategy
  3. C
    Service design
  4. D
    Service transition

Correct Answer:
B

Question #19
Which process is responsible for dealing with complaints, comments, and general enquiries from users?
  1. A
    Service level management
  2. B
    Service portfolio management
  3. C
    Request fulfilment
  4. D
    Demand management

Correct Answer:
C

Question #20
Which of the following BEST describes partners' in the phrase people, processes, products and partners"?
  1. A
    Suppliers, manufacturers and vendors
  2. B
    Customers
  3. C
    Internal departments
  4. D
    The facilities management function

Correct Answer:
A

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