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Home Oracle 1z0-993

Oracle 1z0-993 Exam Practice Questions (P. 5)

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Question #21
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?
  1. A
    Title, Status
  2. B
    Title
  3. C
    Title, Category, Severity, Status
  4. D
    Title, Status, Problem Description
  5. E
    Title, Category, Severity

Correct Answer:
C

Question #22
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?
  1. A
    Multiple users cannot use your sandbox at the same time.
  2. B
    You can set a second sandbox as Active at the same time in order to begin working on another new object.
  3. C
    Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
  4. D
    Your changes are isolated and do not impact other users' configuration environments or the production environment.

Correct Answer:
CD

Question #23
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?
  1. A
    Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
  2. B
    Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
  3. C
    Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
  4. D
    Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
  5. E
    Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
  6. F
    Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".

Correct Answer:
A

Question #24
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
  1. A
    VBCS is a visual development tool for creating applications in DCS.
  2. B
    DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
  3. C
    DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
  4. D
    DCS is a visual development tool for creating applications in VBCS.

Correct Answer:
AC

Question #25
Which two keyboard shortcuts can be modified?
  1. A
    OK
  2. B
    Create Service Request
  3. C
    Cancel
  4. D
    Save and Continue
  5. E
    Save and Close

Correct Answer:
AB

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