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Home Oracle 1z0-993

Oracle 1z0-993 Exam Practice Questions (P. 3)

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Question #11
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
  1. A
    Chat with an Agent about a Service Request.
  2. B
    View and edit attachments to a Service Request.
  3. C
    Create a Service Request.
  4. D
    Delete a Service Request.
  5. E
    Add a message to a Service Request.

Correct Answer:
ABCD

Question #12
Which four statements are correct about hotkeys for Action Commands?
  1. A
    They allow a user to escalate a service request.
  2. B
    They have default values.
  3. C
    They can all be modified.
  4. D
    They allow a user to forward a service request.
  5. E
    They can be assigned to a custom action script.
  6. F
    They allow a user to copy a service request.

Correct Answer:
ABCD

Question #13
Select three correct limits and restrictions when importing data from a file.
  1. A
    Both create and update operations are available for imported records.
  2. B
    By default, the import starts immediately after it is activated.
  3. C
    Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
  4. D
    The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
  5. E
    If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

Correct Answer:
ABC

Question #14
Identify the sequence of steps you must follow to disable the Service Communication channels.
  1. A
    Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
  2. B
    Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
  3. C
    Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
  4. D
    Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
  5. E
    Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

Correct Answer:
C

Question #15
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?
  1. A
    Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
  2. B
    In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
  3. C
    Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
  4. D
    Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
  5. E
    Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.

Correct Answer:
ABE

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