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Home Oracle 1z0-993

Oracle 1z0-993 Exam Practice Questions (P. 1)

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Question #1
Which three statements are true about building Digital Customer Service (DCS) applications?
  1. A
    Many DCS applications can be active in production at the same time.
  2. B
    DCS includes a "reference implementation template" that illustrates recommended implementation practices.
  3. C
    Only one version of a DCS application can be active in production at any time.
  4. D
    DCS application can be embedded in other sites.

Correct Answer:
BCD

Question #2
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
  1. A
    Time Period
  2. B
    Duration
  3. C
    Available
  4. D
    Interval
  5. E
    Start/Stop

Correct Answer:
B

Question #3
Identify three considerations before starting the configuration of assignment rules to service requests.
  1. A
    the attributes of queues to use as criteria for your rule assignments
  2. B
    the candidates of service requests to use as criteria for your rule assignments
  3. C
    the candidates of queues to use as criteria for your rule assignments
  4. D
    the attributes of service requests to use as criteria for your rule assignments
  5. E
    the rule sets you want to create and the rules to include in each rule set

Correct Answer:
BCE

Question #4
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081)
Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn- [email protected]. {# #SR0000003056# #}"
Which statement is true?
  1. A
    You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
  2. B
    You have to edit the e-mail template and add HTML code to customize the standard text section.
  3. C
    You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
  4. D
    You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Correct Answer:
C

Question #5
What should you do to enable Password Reset in Digital Customer Service (DCS)?
  1. A
    Add the Password Reset component to your DCS application.
  2. B
    Instruct users that they can only change their password by chatting with an agent.
  3. C
    Enable the "Password Reset" option in the User Administration component.
  4. D
    Obtain the Change Password Link and add it to your DCS page.

Correct Answer:
D

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