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Home Oracle 1z0-325

Oracle 1z0-325 Exam Practice Questions (P. 4)

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Question #16
Your customer has a number of custom fields that are no longer in use and would like to repurpose them for a new initiative.
Which set of custom field properties can you change as part of the repurpose work?
  1. A
    Column Name / Index / Interface Visibility / Notes
  2. B
    End-User Visibility / Data Type / Notes
  3. C
    Index / Size of Field / Hint / End-User Visibility
  4. D
    Label / Column Name / Data Type / Default Value
  5. E
    Column Name / Default Value / Hint / Notes

Correct Answer:
D
Reference:
https://rightnowcx.wordpress.com/2013/04/07/custom-fields/

Question #17
Your customer wants you to separate their contact records by department.
You determine that to enable this functionality, you need to implement a new custom field, and that the field will need to be available to agents to enter and maintain the values.
Select the four steps to accomplish this. (Choose four.)
  1. A
    Create a navigation set that includes the "department" custom field.
  2. B
    Create a "department" custom field in the incident table.
  3. C
    Set the custom field data type to Text Field.
  4. D
    Update the Contact Workspace with the new "department" custom field.
  5. E
    Create a "department" custom field in the contact table.
  6. F
    Add a name and a column name for the new custom field.

Correct Answer:
BCEF

Question #18
Your customer was reviewing published answers in their knowledgebase.
They noticed that several of the answers had irrelevant answers listed in the "Answers others found helpful" section of the answer detail page.
What step is required to eliminate the individual irrelevant answers?
  1. A
    Block the irrelevant answers from Learned Links.
  2. B
    Remove the related answers widget from the Customer Portal page.
  3. C
    Remove the irrelevant answers from manually related answers.
  4. D
    Delete the irrelevant answers from Sibling Answers.

Correct Answer:
A

Question #19
Your customer has decided to enable an existing Custom Object to be used by the new "Tech Support" profile.
Which two options outline the steps that will enable the "Tech Support" profile to utilize the custom object? (Choose two.)
  1. A
    Update profile permissions/deploy custom object/add to workspace
  2. B
    Update custom object permissions/update profile permissions/deploy custom object
  3. C
    Update custom object permissions/deploy custom object/add to workspace
  4. D
    Update profile permissions/add to workspace
  5. E
    Update custom object permissions/add to workspace

Correct Answer:
BC

Question #20
An agent starts a chat conference. What must the agent do to leave the conference open between the customer and a second agent?
  1. A
    The original agent can exit the chat as soon as the new agent accepts the conference.
  2. B
    The customer must agree to new agent.
  3. C
    The original agent must transfer the lead role.
  4. D
    The original agent cannot leave the conference without closing the chat.

Correct Answer:
C

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