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Home Oracle 1z0-325

Oracle 1z0-325 Exam Practice Questions (P. 3)

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Question #11
Your client wants to bring all contact records from the old system into Oracle Service Cloud.
Every time a contact record is created, an email message is sent to notify this contact that a new account was created for them. The contacts do not want these notifications.
Because you are about to load a large number of contact records, which requirement is essential to prevent emails from being sent?
  1. A
    A message template must be created to alert the user about this registration process.
  2. B
    The message template "Finish Account Creation" must be switched off before the contacts are loaded.
  3. C
    A new, temporary, business rule needs to be created to prevent the emails from being sent.
  4. D
    Fake email addresses need to be placed instead of the correct one.

Correct Answer:
B

Question #12
Select two true statements about chat. (Choose two.)
  1. A
    Before you can delete a chat session queue that is used in a business rule, you must first edit the rules so they no longer use the queue.
  2. B
    A guided assistance control is not available in a custom chat workspace.
  3. C
    To maintain all chat records, change the agedatabase setting CHATS_PURGE_DAYS to 0.
  4. D
    Variables cannot be used.
  5. E
    If the transfer option is enabled, a chat can be transferred to a queue or another agent.

Correct Answer:
DE
Reference:
https://docs.oracle.com/cloud/latest/servicecs_gs/FAMUG/css_admin_chat_configuration.htm

Question #13
Your customer has two different types of end customers that will be visiting their knowledgebase: free account and paid account.
They would like to present additional content inside the knowledgebase answers for paid account customers.
Choose two items that are required to set up this type of environment. (Choose two.)
  1. A
    Assign both access levels to the answer access level.
  2. B
    Create a conditional section with the answer and select an access level without interface visibility.
  3. C
    Assign the access level without interface to the answer.
  4. D
    Create an access level without interface visibility.
  5. E
    Create a conditional answer status and assign it to the answers.
  6. F
    Create a conditional section with the answer and select an access level with interface visibility.

Correct Answer:
AF

Question #14
Some chat agents need more time between chats. What are three ways to accomplish this? (Choose three.)
  1. A
    Agent adjusts Stagger Incoming Chats (Seconds) in Options Communication Center.
  2. B
    Administrator increases the wrap up time.
  3. C
    Agents increases Max Chat sessions.
  4. D
    Administrator sets chat workspace to close automatically after chat terminates.
  5. E
    Agent declines a chat offered.

Correct Answer:
ACD

Question #15
You are working with multiple interfaces.
Which four objects/items are shared across interfaces? (Choose four.)
  1. A
    Configuration Settings
  2. B
    Staff Accounts
  3. C
    Navigation Sets
  4. D
    Profiles
  5. E
    Workspaces
  6. F
    Reports
  7. G
    Custom Objects
  8. H
    Business Rules

Correct Answer:
BCDE

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