Microsoft MB2-712 Exam Practice Questions (P. 3)

You have a Dynamics CRM organization.
You have a list of 23 public views for accounts, most of which are custom. Many of the most frequently used views appear near the bottom of the list.
Users report that the current list order is inconvenient and time consuming because they must scroll through many unused views.
You need to recommend changes to resolve the issue reported by the users.
What should you recommend doing first?

You are modifying a Dynamics CRM form for a custom entity.
You need to identify which parts of the CRM form users can use to modify data.
Which two parts should you identify? Each correct answer presents a complete solution.

You work in a customer service organization.
Sometimes, when a new record is created, a customer service representative must capture additional data.
When this occurs, the representative must call the customer to capture the missing data. Each record may be missing different data. You need to identify which process type you must use to capture the data.
What should you identify?

You need to identify maximum number of stages that a business process flow can contain.
What should you identify?

You need to identify which types of data can be included in a business process flow.
Which three types of data should you identify? Each correct answer presents a complete the solution.